Global Service Desk Lead - ITIL, Jira & Offshore Teams (City of Gold Coast)

Global Service Desk Lead - ITIL, Jira & Offshore Teams (City of Gold Coast)

10 Nov
|
RMS
|
City of Gold Coast

10 Nov

RMS

City of Gold Coast

Fitness and Lifestyle Group (FLG) is Australia’s leading group of corporately owned health clubs, spanning 310+ locations. We seek a Service Desk Team Lead to coordinate onshore Level 2 specialists and offshore teams in the Philippines, Vietnam, and Thailand, driving incident resolution and continuous improvement.

You will own the CMDB, knowledge base, and change readiness, while mentoring staff and optimizing workflows with ITIL 4 and Jira Service Management.

#J-18808-Ljbffr

📌 Global Service Desk Lead - ITIL, Jira & Offshore Teams (City of Gold Coast)
🏢 RMS
📍 City of Gold Coast

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