2d ago , from Our Mob - Job Board for First Nations Jobseekers

Permanent Full-Time | Colac, Victoria

Help Keep Our Community Connected

Are you passionate about technology and enjoy helping people solve problems? Colac Otway Shire Council is seeking a customer-focused Information Technology Officer - Service Desk to join our Information Services team.

In this diverse and hands-on role, you'll be the first point of contact for IT support across the organisation, providing Level 1 and Level 2 technical assistance to staff while helping maintain the systems and technology that support essential Council services. You'll work with a broad range of technologies, collaborate with internal stakeholders and external vendors, and contribute to delivering reliable and efficient IT services across the organisation.

What You’ll Be Doing:

- Providing responsive Level 1 and 2 IT service desk support.
- Assisting users with hardware, software and system issues.
- Supporting Microsoft 365, desktop, laptop, tablet and mobile technologies.
- Assisting with software installations, updates and testing.
- Maintaining hardware and software assets and records.
- Supporting networking, telecommunications and associated technologies.
- Working with vendors to resolve escalated technical issues.
- Assisting staff to build confidence and capability in using technology.

About You:





You’ll be a proactive and customer-focused IT professional who enjoys troubleshooting problems and delivering excellent service. You will bring:

- Experience providing IT service desk or technical support.
- Knowledge of Microsoft 365 and desktop operating systems.
- Understanding of networking, communications and application support.
- Strong problem-solving and communication skills.
- A team-oriented approach and willingness to learn.
- Relevant IT qualifications or demonstrated experience in a similar role.
- ITIL Foundation certification (or similar understanding of IT service management principles) will be highly regarded.
- A current driver’s licence.

Why Join Us?

At Colac Otway Shire Council, we are committed to creating a supportive, inclusive and positive workplace where our people can thrive. You’ll enjoy:

- Meaningful work that supports local communities.
- A collaborative and friendly team environment.
- Ongoing learning and development opportunities.
- Exposure to a broad and varied technology environment.
- The opportunity to contribute to continuous improvement and innovation.

Salary information: $71,667.44 to $75,515.44 per annum plus superannuation

Applications Close Monday 23 November 2026 at 11.59pm

Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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📌 Information Technology Officer - Service Desk (Colac Otway Shire)
🏢 Colac Otway Shire
📍 Colac Otway Shire