A great Service Advisor can calm a concerned customer, keep a busy workshop moving, spot problems before they become expensive and stay on top of the paperwork too. If that sounds like you, we would love to meet you.

ABOUT US

Signature Caravan Repairs is a trusted, family-owned and operated business with a strong reputation for quality repairs and outstanding customer service. We are a small, close-knit team who work hard every day to keep our customers travelling safely. Due to rapid growth, we are looking for a motivated, detail-orientated, experienced Service Advisor to join us in the office.

ABOUT THE ROLE

This is an important position within our business. You will be the business' first point of contact and the link between our customers, technicians, suppliers and management, helping every job move smoothly from the initial enquiry and booking through to invoicing, payment and collection.

The working hours are:

Monday to Thursday, 7:00am to 4:00pm

Caravan or RV experience would be fantastic, but it is not essential. If you have solid Service Advisor experience in the automotive, truck, marine, machinery or mechanical service industry, we can teach you the caravan side.

WHAT YOU WILL BE DOING

Greeting customers and handling phone, email and walk-in service enquiries

Managing customer bookings and coordinating workshop schedules

Creating and maintaining accurate job cards

Preparing quotes and obtaining customer approvals

Keeping customers informed about job progress, delays and changes

Coordinating service, warranty, insurance and manufacturer repairs

Working closely with technicians to keep jobs moving

Processing invoices and customer payments

Maintaining accurate service, warranty and job records

Checking completed work, invoices and supporting paperwork

Ensuring completed work is correctly recorded and charged

Managing customer concerns calmly and professionally

Maintaining organised booking and job-tracking systems





Keeping the reception area tidy and welcoming

Completing general administrative duties as required

WHAT WE ARE LOOKING FOR

We genuinely want someone with experience who understands how a busy service department works.

You will ideally have:

At least two years of experience as a Service Advisor or in a similar workshop-based role

At least three years of customer service experience

Experience managing bookings, quotes, invoices, payments and customer communication

Strong organisation and time-management skills

Excellent written and verbal communication

Confidence handling difficult conversations respectfully

The ability to prioritise and remain calm in a fast-paced environment

Advanced computer skills, including confidence using databases and CRM systems

Strong attention to detail

Australian working rights

A genuine interest in becoming a long-term member of our team

Most importantly, you will care about doing the job properly. You will take ownership, follow things through and never be comfortable with "that will do".

WHAT WE OFFER

A salary of $65,000 to $85,000 plus super, based on your experience (Experienced Service Advisors considered toward the upper end of the range)

Monthly performance bonuses

Monday to Friday work with no weekends and a 2:00pm finish every Friday

A three-week company closure over Christmas

Full on-the-job training in the caravan and RV industry

Ongoing industry support and genuine career development

Staff events and a friendly, down-to-earth workplace

A varied role where no two days are the same





A supportive family-owned workplace where your contribution is noticed and valued

WHY JOIN SIGNATURE CARAVAN REPAIRS?

We work hard, support one another and enjoy having a laugh along the way. You will not disappear into a large corporate structure here. Your experience, ideas and contribution will matter.

We are looking for someone who wants more than just another job. We want someone who takes pride in their work, enjoys helping customers and wants to become an important part of a growing team.

We specialise in premium caravan servicing, insurance repairs, warranty work, modifications and upgrades designed for WA conditions. We built a business that operates differently by taking time, explaining the processes. Our "why" goes deeper than that. For years, we also saw talented workers treated like just another number; rushed, undervalued, and disconnected from pride in their craft, and we knew that if a team doesn’t feel respected, supported, and motivated, the quality of their work will always suffer. So we created an environment where our team enjoys coming to work, and are supported. When our team feels valued, that care flows directly into every repair and service we complete.

We specialise in premium caravan servicing, insurance repairs, warranty work, modifications and upgrades designed for WA conditions. We built a business that operates differently by taking time, explaining the processes. Our "why" goes deeper than that. For years, we also saw talented workers treated like just another number; rushed, undervalued, and disconnected from pride in their craft, and we knew that if a team doesn’t feel respected, supported, and motivated, the quality of their work will always suffer. So we created an setting where our team enjoys coming to work, and are supported. When our team feels valued, that care flows directly into every repair and service we complete.

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📌 Experienced Service Advisor (Armadale)
🏢 Signature Caravan Repairs
📍 Armadale