Member Care Team - Membership Sales & Customer Services

Are you great with people, motivated and passionate about the benefits of health and wellness?

Fernwood Fitness Melton has been serving our community for over 21 years and helping women be their strongest, fittest and healthiest selves.

We are looking for two new team members who are;

positive, confident, happy & reliable

great with social media content and promotion

filled with a 'can do' attitude

Key responsibilities include:

Converting enquiries into memberships through effective sales conversations and follow-up.

Conducting club tours and presenting the value of Fernwood's services and programs.

Generating new business opportunities within the local community.

Meeting and exceeding membership sales targets and KPIs.

Managing member enquiries via phone, email, social media, and face-to-face interactions.

Building strong relationships with members and creating an exceptional customer experience.

Administrative tasks, data management, and member communications.

Assisting with club marketing initiatives, member engagement, and community outreach activities.

Skills & experience

Strrong communication skills and customer service focus.

Driven by achieving results for clients, yourself, and the company.

You can identify sales and marketing opportunities with your creative sales skills.

Excellent customer service skills and a high level of maturity.

Proven track record working with sales KPIs and monthly targets.

Are you great with people, motivated and passionate about the benefits of health and wellness?

Fernwood Fitness Melton has been serving our community for over 21 years and helping women be their strongest, fittest and healthiest selves.





We are looking for two new team members who are;

- positive, confident, happy & reliable

- computer & app confident

- customer service focused

- great with social media content and promotion

- a good communicator

- filled with a 'can do' attitude

Key responsibilities include:

- Converting enquiries into memberships through effective sales conversations and follow-up.

- Conducting club tours and presenting the value of Fernwood's services and programs.

- Generating new business opportunities within the local community.

- Meeting and exceeding membership sales targets and KPIs.

- Managing member enquiries via phone, email, social media, and face-to-face interactions.

- Building robust relationships with members and creating an exceptional customer experience.

- Front desk and reception duties.

- Administrative tasks, data management, and member communications.

- Assisting with club marketing initiatives, member engagement, and community outreach activities.

Skills & experience

- Strrong communication skills and customer service focus.

- Driven by achieving results for clients, yourself, and the company.

- You can identify sales and marketing opportunities with your creative sales skills.

- Excellent customer service skills and a high level of maturity.

- Proven track record working with sales KPIs and monthly targets.

Benefits:

- Employee discounts

- Gym membership

Availability

Flexibility to work across a rotating roster Monday to Saturday, between 9:00am and 7:00pm, including some Saturday mornings.

- Approx 15hrs - 20hrs per week

Experience:

- Sales: 1 year (Preferred)

Work Authorisation:

- Australia (Required)

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📌 Member Care Team - Membership Sales & Customer Services (Melton City)
🏢 Fernwood Fitness Pty
📍 Melton City