Operations & Accounts Assistant – Water Treatment

Biochem Water is committed to delivering high-quality water treatment solutions and exceptional customer service.

We are seeking a highly organised, proactive and detail-oriented Operations & Accounts Assistant to support the smooth day-to-day running of our business.

This is an exciting opportunity for someone who enjoys variety, takes pride in their work and thrives in a hands-on role where no two days are the same.

About the Role

Working closely with management, you will play an important role in supporting business operations, accounts administration, customer relationships and general office coordination.

We are looking for someone who can take ownership of their responsibilities, manage competing priorities and contribute positively to a growing business.

Key Responsibilities

Operations & Administration

Coordinate daily hands on operational activities.

Assist with scheduling jobs, service appointments and customer requirements.

Maintain accurate customer records, operational documents and internal systems.

Coordinate purchasing, stock requirements and supplier communications.

Support management with reports, correspondence and general business administration.

Identify opportunities to improve processes and operational efficiency.

Customer Service & Account Support

Act as a professional and friendly point of contact for customers.





Respond to customer enquiries and coordinate follow-up actions.

Assist with quotations, purchase orders and customer documentation.

Maintain strong relationships with existing customers and potential customers.

Support management in ensuring customer requirements are delivered efficiently and professionally.

About You

We are looking for someone who is reliable, enthusiastic and enjoys being an important part of a small, collaborative team.

Ideally, you will have:

Previous experience in water treatment.

Excellent organisational and time-management skills.

Strong attention to detail and accuracy.

Confident written and verbal communication skills.

A professional, positive and customer-focused approach.

The ability to work independently and take initiative is essential.

A willingness to learn.

Experience in water treatment, technical services or a related industry would be advantageous but is not essential.

What We Offer

- A friendly, supportive and collaborative working environment.
- A varied role with genuine responsibility and ownership.
- Commission on equipment sales
- The opportunity to work closely with management.
- The chance to develop your skills across operations, accounts and customer service.
- An chance to contribute to the continued success and growth of Biochem Water.

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📌 Operations & Accounts Assistant – Water Treatment (Gosford)
🏢 Biochem Water
📍 Gosford