Service Delivery Lead / Operations Manager

Perth Prime Recruitment

Posted 2 days ago

Seeking an experienced Service Delivery Lead / Operations Manager to oversee service delivery across multiple sites throughout Perth's southern suburbs.

The role will focus on managing and supporting the southern locations, ensuring effective day-to-day operations and consistent service delivery across the sites.

The successful candidate must have extensive knowledge of the NDIS and previous experience in a service delivery or operational leadership role.

Key Requirements

- Extensive knowledge and understanding of the NDIS
- Previous experience in service delivery or operations management
- Ability to oversee multiple sites and support day-to-day operations
- Strong communication and organisational skills
- Ability to work independently and travel between locations

Additional Information

- Coverage includes Mandurah, Rockingham and surrounding southern suburbs
- Office-based work one day per week, Tuesday or Wednesday
- Remaining days spent travelling between sites
- Company vehicle provided

Be the person who keeps everything moving.

Imagine starting your day by coordinating priorities for operational leaders, ensuring key activities are on track and helping teams deliver essential water and wastewater services that support communities across Perth. No two days are quite the same. One moment you're planning meetings and coordinating business deliverables, the next you're supporting training initiatives, managing stakeholder relationships or helping the team respond to important operational priorities.

What the role will involve

- Coordinating administrative activities across the Service Delivery team
- Managing diaries, meetings, events and key business deliverables
- Supporting Operations Managers and Team Leads to ensure priorities and business plan commitments stay on track
- Coordinating training,



safety and wellbeing initiatives across the team
- Working with stakeholders across the business to gather information, track actions and support operational outcomes
- Preparing agendas, minutes and documentation for leadership, committee and incident management meetings

Real advantages that matter

- Real flexibility with options to work from home, flexible work hours
- Two well-being days each year to recharge, relax and enjoy life (separate to standard paid sick/personal leave)
- Access to long service leave pro rata after 3 years of service
- Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Family-friendly benefits, including 22 weeks of paid parental leave
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
- Annual leave loading – an extra 17.5% pay when you use your annual leave

About you

You're someone who thrives on organisation, enjoys building relationships and takes pride in making things happen. You can confidently manage competing priorities, communicate with a wide range of stakeholders and keep important activities moving forward.

You’ll also bring

- Significant administrative or business support experience within a large and complex organisation




- Experience using Microsoft Office applications and SAP
- Strong communication, relationship-building and influencing skills
- Experience coordinating meetings, forums or governance activities
- An understanding of financial processes, cost allocations or reporting activities
- The ability to work independently while supporting a busy operational team
- Strong organisational skills and attention to detail
- A current WA 'C' Class Driver's Licence

We reserve the right to withdraw this ad prior to the closing date

As part of the recruitment process you may be required to complete pre-employment screening which commonly include - but not limited to - a medical, qualification check, police clearance and Australian working rights check. If you would like the full list of pre-employment screening checks prior to applying, please contact

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at or .

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

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