AMK BizSolution

AMK BizSolution

Report To

Branch Support Manager

Location

Head Office

Closing Date

20-Nov-2026

Job Responsibilities

- Well prepare for support stationary request by branches.
- Well support on the readiness of some necessary equipment at branches such as printing machine, CCTV camera, access control, generator, bill counter, safe for vault and operations, and safe for collaterals.
- Project lead Joget system enhancements and cross-functional development initiatives to build, test, and deploy new applications.
- Act as the primary coordinator for the branch Business Continuity Planning (BCP), leading the response, communication, and operational recovery for branches experiencing crisis or emergency scenarios.
- Conduct branch site visits to assess cleanliness, outsource performance (guards/cleaners), and asset inventory, issuing action plans to branches follow timeline and reporting findings to management.
- Develop asset-listing processes and manage the inventory/fixed-asset cut-off procedures at the branch level.
- Organize the meeting and reinforcement.
- Perform and well consolidation of Audit report responding by branches base SLA with IAD.
- Strengthening control checklist performance and report.
- Do sample check to ensure the quality of checklist by branch level.
- Report on security guards and cleaner by branch.
- Report on safe (all types), printer Tally, bill counter, and CCTV camera and their status.
- Avail oneself time to train subordinates on policies, procedures, and other operational matters to achieve continuous improvement in operations lean and to prevent forgetfulness, misunderstandings, and wrongdoings.
- Regularly review progress of work and to share information in a roundtable way in order to create an effective form of communication within the branch.
- Regularly monitor and review progress of past efforts, plan ongoing activities, and give and receive feedback to improve quality of work and develop recommendations for management.
- Updates – report summarized information on some regular basis (weekly, monthly, or whatever) in terms of any activity or results (such as productivity reports and financial rep.

Qualification And Experiences

- Bachelor’s degree in business administration (banking, finance, accounting, economics, or marketing)
- Some experiences in operational practice in microfinance or banking industry (shall be a plus).
- Good skills at problem solving, negotiation, interpersonal, administrative management, building, and maintaining relations.
- Good at information and process management and compliance.
- Skilled at managing time, persuading, coordinating, decision-making, monitoring, instructing, and critical thinking.
- Proving skills at problem solving, negotiation, interpersonal, and building and maintaining relations.
- Proficient skills in presentation and communication.
- Skilled at leading people to implementing strategies, policies, procedures, instruction, and measures laid down.
- Good at information and process management and compliance.
- Skilled at managing time, persuading, coordinating, decision-making, monitoring, instructing, and critical thinking.
- Knowledge of English language to be capable of communicating with supervisor and customers.
- Accountable for overall branch operational support, ensuring branches operate efficiently, enough the necessary equipment, safely, and in compliance with bank policies and regulatory requirements.
- Ensure timely resolution of operational issues, incidents, in accordance with approved service standards and SLAs.
- Accountable for coaching, guidance, and capacity building of branch staff to enhance operational competency and service quality.

Job Responsibilities

- Well prepare for support stationary request by branches.




- Well support on the readiness of some necessary equipment at branches such as printing machine, CCTV camera, access control, generator, bill counter, safe for vault and operations, and safe for collaterals.
- Project lead Joget system enhancements and cross-functional development initiatives to build, test, and deploy new applications.
- Act as the primary coordinator for the branch Business Continuity Planning (BCP), leading the response, communication, and operational recovery for branches experiencing crisis or emergency scenarios.
- Conduct branch site visits to assess cleanliness, outsource performance (guards/cleaners), and asset inventory, issuing action plans to branches follow timeline and reporting findings to management.
- Develop asset-listing processes and manage the inventory/fixed-asset cut-off procedures at the branch level.
- Organize the meeting and reinforcement.
- Perform and well consolidation of Audit report responding by branches base SLA with IAD.
- Strengthening control checklist performance and report.
- Do sample check to ensure the quality of checklist by branch level.
- Report on security guards and cleaner by branch.
- Report on protected (all types), printer Tally, bill counter, and CCTV camera and their status.
- Avail oneself time to train subordinates on policies, procedures, and other operational matters to achieve continuous improvement in operations lean and to prevent forgetfulness, misunderstandings, and wrongdoings.
- Regularly review progress of work and to share information in a roundtable way in order to create an effective form of communication within the branch.
- Regularly monitor and review progress of past efforts, plan ongoing activities, and give and receive feedback to improve quality of work and develop recommendations for management.
- Updates – report summarized information on some regular basis (weekly, monthly, or whatever) in terms of any activity or results (such as productivity reports and financial rep.

Job Responsibilities

- Well prepare for support stationary request by branches.
- Well support on the readiness of some necessary equipment at branches such as printing machine, CCTV camera, access control, generator, bill counter, protected for vault and operations, and safe for collaterals.
- Project lead Joget system enhancements and cross-functional development initiatives to build, test, and deploy new applications.
- Act as the primary coordinator for the branch Business Continuity Planning (BCP), leading the response, communication, and operational recovery for branches experiencing crisis or emergency scenarios.
- Conduct branch site visits to assess cleanliness, outsource performance (guards/cleaners), and asset inventory, issuing action plans to branches follow timeline and reporting findings to management.
- Develop asset-listing processes and manage the inventory/fixed-asset cut-off procedures at the branch level.
- Organize the meeting and reinforcement.
- Perform and well consolidation of Audit report responding by branches base SLA with IAD.
- Strengthening control checklist performance and report.
- Do sample check to ensure the quality of checklist by branch level.
- Report on security guards and cleaner by branch.
- Report on safe (all types), printer Tally, bill counter, and CCTV camera and their status.
- Avail oneself time to train subordinates on policies, procedures, and other operational matters to achieve continuous improvement in operations lean and to prevent forgetfulness,



misunderstandings, and wrongdoings.
- Regularly review progress of work and to share information in a roundtable way in order to create an effective form of communication within the branch.
- Regularly monitor and review progress of past efforts, plan ongoing activities, and give and receive feedback to improve quality of work and develop recommendations for management.
- Updates – report summarized information on some regular basis (weekly, monthly, or whatever) in terms of any activity or results (such as productivity reports and financial rep.

Qualification And Experiences

- Bachelor’s degree in business administration (banking, finance, accounting, economics, or marketing)
- Some experiences in operational practice in microfinance or banking industry (shall be a plus).
- Good skills at problem solving, negotiation, interpersonal, administrative management, building, and maintaining relations.
- Good at information and process management and compliance.
- Skilled at managing time, persuading, coordinating, decision-making, monitoring, instructing, and critical thinking.
- Proving skills at problem solving, negotiation, interpersonal, and building and maintaining relations.
- Proficient skills in presentation and communication.
- Skilled at leading people to implementing strategies, policies, procedures, instruction, and measures laid down.
- Good at information and process management and compliance.
- Skilled at managing time, persuading, coordinating, decision-making, monitoring, instructing, and critical thinking.
- Knowledge of English language to be capable of communicating with supervisor and customers.
- Accountable for overall branch operational support, ensuring branches operate efficiently, enough the necessary equipment, safely, and in compliance with bank policies and regulatory requirements.
- Ensure timely resolution of operational issues, incidents, in accordance with approved service standards and SLAs.
- Accountable for coaching, guidance, and capacity building of branch staff to enhance operational competency and service quality.

Qualification And Experiences

- Bachelor’s degree in business administration (banking, finance, accounting, economics, or marketing)
- Some experiences in operational practice in microfinance or banking industry (shall be a plus).
- Good skills at problem solving, negotiation, interpersonal, administrative management, building, and maintaining relations.
- Good at information and process management and compliance.
- Skilled at managing time, persuading, coordinating, decision-making, monitoring, instructing, and critical thinking.
- Proving skills at problem solving, negotiation, interpersonal, and building and maintaining relations.
- Proficient skills in presentation and communication.
- Skilled at leading people to implementing strategies, policies, procedures, instruction, and measures laid down.
- Good at information and process management and compliance.
- Skilled at managing time, persuading, coordinating, decision-making, monitoring, instructing, and critical thinking.
- Knowledge of English language to be capable of communicating with supervisor and customers.
- Accountable for overall branch operational support, ensuring branches operate efficiently, enough the necessary equipment, safely, and in compliance with bank policies and regulatory requirements.
- Ensure timely resolution of operational issues, incidents, in accordance with approved service standards and SLAs.
- Accountable for coaching, guidance, and capacity building of branch staff to enhance operational competency and service quality.

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📌 Branch Support Officer (The Head)
🏢 AMK Bank
📍 The Head