About our team

We have a number of vacancies within our Status Resolution (national) branches based at Immigration Detention Centres (IDCs) that contribute to managing and upholding the integrity of Australia's migration program. These roles will provide the right people with unique and challenging opportunities to develop and enhance their skills, whilst working on complex cases and issues within a high profile and

politically sensitive setting. These positions are based at Immigration Detention Centres and require a physical presence, out-posting is not available for these roles.

The Status Resolution Network (SRN) within the Department of Home Affairs delivers targeted services to people seeking to resolve their immigration status while in the community or held detention. The SRN contributes to the integrity of Australia's migration program by facilitating immigration outcomes for non-citizens, while managing risk to the community. These non-citizens are often at the end of their immigration pathway and can fall into higher risk categories with vulnerabilities or character concerns that need to be intensively managed. Detention Status Resolution Officers (DSROs) occupy unique positions based at Immigration Detention Centres (IDCs) in Australia.

They contribute to migration program integrity through proactive identification, management and resolution of detainees' immigration status whilst reducing risk of physical, economic and social harm to the Australian community. Detention Status Resolution Officers use a range of tools and services to ensure cases progress to a status resolution outcome in a lawful, timely and appropriate manner.

Detention Status Resolution Officers undertake complex activities, under limited direction, to address and resolve barriers impacting a detainee's immigration status. DSROs manage a caseload of detainees and are their key point of contact with the department. Among other duties, DSROs are required to work directly with detainees to undertake interviews, ensure applications are complete, obtain further information where necessary, and provide ongoing liaison and support to empower them in resolving their status resolution barriers.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force.

Our ideal candidate

- Demonstrates the ability to understand,



interpret and apply legislation and policy to resolve complex enquiries
- Demonstrates the ability to undertake a logical and balanced decision making process and provide justification for that decision within defined parameters
- Demonstrates the ability to adapt communication style to client or situation - well-developed interpersonal skills to facilitate and promote positive interactions with detainees, peers and stakeholders
- Demonstrates the ability to deal with competing deadlines and priorities while working with limited direction
- Shows initiative, flexibility, resourcefulness, resilience and the ability to work effectively both independently and as part of a team.

The key duties of the position include:

- Interview and relay complex and difficult messages in relation to immigration pathways to detainees with a view to resolving their immigration status
- Engage with a range of internal and external stakeholders at level regarding case progression and the Department more broadly with professionalism and tact
- Develop and implement detainee case plans that outline expected case management pathways and key events along that pathway, identifying risk and opportunities
- Deal with competing deadlines and priorities while working with limited direction
- Participate in internal forums or respond to requests to provide context and information on detainee's cases being managed whilst identifying and escalating sensitive cases and issues where appropriate.

Eligibility

To be eligible for the position you must be an Australian Citizen.

​The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:

- ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
- Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check,



which will be determined by the delegate as necessary.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position, to read more click here. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

AI tools may be used to support parts of this recruitment process. The selection panel will disclose where and how AI is used.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers.

Getting to know the Department of Home Affairs

The Department of Home Affairs is responsible for central coordination, and strategy and policy leadership in relation to cyber and critical infrastructure resilience and security, immigration, border security and management, counter-terrorism, the protection of our sovereignty, citizenship and social cohesion. The Department implements a strategically coordinated approach to the cyber security and resilience of all Australians through the appointment of a Cyber Security Coordinator and continues to enable rapid responses to threats of foreign interference through the dedicated Counter Foreign Interference Coordinator. Additionally, the Department contributes to Australia’s prosperity and unity through the management and delivery of the migration, humanitarian and refugee programs. The Department also promotes social cohesion through multicultural programs, providing settlement services and through managing and conferring citizenship. We encourage applications from Indigenous Australians, people with disability and people from other diverse backgrounds. We are committed to providing a working environment that values diversity and inclusion and supports staff to reach their full potential. For more information www.homeaffairs.gov.au/about-us/careers/working-with-us/workplace-diversity

📌 Detention Status Resolution Officers (New South Wales)
🏢 Australian Department Of Home Affairs
📍 New South Wales