About the role

This position is responsible for supporting sales activities in the novated leasing department, ensuring efficient management of order pipeline, and maintaining revenue. The main focus of the position is to provide a high level of customer satisfaction by promptly and effectively processing novated lease documentation and answering customer queries.

Key responsibilities

- Contacting customers after order placement to issue and obtain all necessary documentation and ensure the customers file meets quality requirements, ready to handover to the deliveries team.
- Develop a comprehensive understanding of the sales processes and systems, ensuring timely and accurate updates in accordance with company policy.
- Managing queries and objections for orders in the pipeline that have not yet been transferred to the deliveries team.
- Professionally addressing any customer queries or escalations in line with the complaint management process.




- Collaborating with internal stakeholders to provide professional resolutions to customer queries.
- Perform other administrative activities supporting the overall team efficiency and its ability to achieve targets.
- Perform other administrative activities supporting the overall team efficiency and its ability to achieve targets.

Transferrable Skills

- Customer service focus
- Previous experience in providing administrative support
- Excellent verbal and written communication skills
- Qualified and courteous customer service skills
- Strong numerical skills
- Proficient data entry skills, with an emphasis on accuracy and speed

Why SG Fleet?

Learn more about our employee value proposition at SG Fleet - https://youtu.be/j07XRviL-WM

📌 Sales Support Administrator (Pymble)
🏢 SG Fleet
📍 Pymble