WHAT YOU'LL BE DOING
As an Employee Engagement Officer, you will provide education, information and support to scheme employees and their representatives, manage escalated employee enquiries, and help ensure the employee voice is heard and represented

You will:

- Provide an initial point of contact for complex scheme employee queries and escalations, ensuring they are resolved in line with Coal LSL regulatory and governance frameworks
- Support the development of education and guidance materials to ensure scheme employees understand how Coal LSL’s legislation, guidelines and processes apply to them, and are aware of how to access their entitlements and interact with the scheme
- Work with internal stakeholders, including Legal, Communications, Regulatory Insight and appropriate project teams or focus groups to assist with complex enquiries and issue resolution
- Gather and utilise stakeholder feedback to inform internal process improvements and identify future engagement opportunities
- Attend events and conferences, and visit scheme employee groups and unions, providing education to and engagement with scheme employees and their representatives
- Engage with the wider organisation to keep abreast of changes to legislation, regulatory interpretation, and processes
- Collaboration with internal stakeholders on emerging trends, intelligence and projects

This role reports to the Employee Engagement Lead.

We are recruiting for up to two contract opportunities until 30 June 2028, based in Newcastle. A talent pool may also be established.

WHY WORK WITH US?
As a Commonwealth Government entity that manages portable long service leave, we are proud of the difference we make in the lives of hardworking Australians. By connecting employees in the black coal mining industry to their long service leave entitlements, we’re giving back life’s most precious gift: time.



We believe in our purpose, are focused on our strategic goals, and are committed to serving the beneficiaries of the Scheme, industry employers and strengthening industry partnerships.
What we offer:

- We’re a dedicated team of professionals who deliver meaningful, purpose driven work in a supportive and inclusive workplace culture built on values of trust, openness, respect, care and honesty.
- Our hybrid working model and compressed hours enable you to balance your career and lifestyle, giving you the time to grow, excel and do what you love.
- Located in the progressive and vibrant city of Newcastle, our contemporary workplace provides you with a space to connect and collaborate with colleagues, while also enabling you to balance work–life commitments.

We want our people to live their best lives while working with us. To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team at *******@coallsl.com.au

WHAT YOU'LL BRING
To be successful in the role of Employee Engagement Officer, you will be a natural communicator who builds strong interpersonal relationships and can interpret legislation and translate complex information into plain English. Experience working in a regulated environment would be an advantage.

Your background will demonstrate your:

- High level of interpersonal relationship skills
- Ability to understand and apply legislation,



processes and procedures, ideally within a highly regulated setting
- Exceptional written, verbal and interpersonal communication skills, with the ability to confidently engage and build relationships with a wide range of stakeholders
- Ability to devise and present complex information and concepts in a concise manner
- Understanding and experience in applying, best practice consultation principles and tools
- Exemplary problem-solving skills

You will have a bachelor’s degree, professional certification or equivalent.

If you meet most of the criteria above and are keen to grow in others, we would like to hear from you.

If this sounds like you, apply now.

HOW TO APPLY
To apply for this position, please submit your resume and a cover letter

In your cover letter, please:

- Introduce yourself and tell us what attracted you to the position
- Demonstrate your experience in stakeholder engagement to provide education and raise understanding and awareness, and
- Tell us what value you believe you can add to this role.

Your cover letter should be no longer than 800 words.

Applications close 9:00am on 30 November 2026.

Australian citizenship, residency or working rights is a prerequisite for this role.

Applications are open to all qualified candidates regardless of their background, identity, experiences and beliefs. Please connect with us at any time during the process for a confidential conversation regarding your application, including if you require any adjustments or considerations in order to participate fully in our recruitment process.

Contact us at *******@coallsl.com.au.

The successful applicant for this role will be required to undergo working rights checks, background checks including a police check, and other assessments as required.

📌 Employee Engagement Officer (Newcastle)
🏢 Coal LSL
📍 Newcastle