Allied Health & Specialist Coordinator

Full Time Permanent

Based in Cairns

Salary: Wuchopperen Health Service Limited Enterprise Agreement (2023)

Administrative and grade 6

$98,402.92- $103,771.03 per annum

Wuchopperen Health Service

‘A culturally dynamic community where everyone thrives in health and wellbeing’.

Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.

Benefits of working with Wuchopperen:

We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:

- Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
- 5 weeks annual leave and 15 days personal leave pro rata.
- Commitment to professional development.
- EAP for employees and family members.

About the role:

To coordinate the day-to-day operations of the Allied Health team, supporting efficient service delivery, workforce coordination, client scheduling, and management of visiting specialist services to ensure a positive experience for clients, clinicians, and external stakeholders.

The Allied Health & Specialist Services coordinator is supervised by the Allied Health Manager, and the position has supervisory responsibilities of Allied Health Clinicians – Mental Health Social Worker, Podiatrist, Community Dietician, Dental Officer, Dental Assistant, Optometrist, Hearing Health Worker, Exercise Physiologist, Diabetes Educator, Pharmacist.

This position works closely with other members of the Primary Health Care and Child, Youth and Family Services teams to achieve effective client and community outcomes and maintains regular contact with other program staff to ensure effective outcomes for clients.

Key responsibilities:

- Coordinate the day-to-day operations of Allied Health services, including workforce scheduling, referral allocation, client flow, and service capacity management.
- Manage the coordination and administration of visiting specialist services, including clinic scheduling, stakeholder liaison, resource requirements, and maintenance of relevant agreements and records.
- Oversee client appointment management processes, including bookings, waitlists, scheduling optimisation, and accurate maintenance of clinical information systems.
- Maintain effective relationships with clients, clinicians, specialists, referral sources, and community stakeholders, ensuring effective communication and a high standard of customer service.
- Monitor service utilisation and contribute to continuous improvement, quality, and operational efficiency.
- Support onboarding, orientation, and adherence to organisational policies,



procedures, and operational requirements across Allied Health services.
- Ensure accurate records, reporting, and administrative processes that support effective service delivery.
- Gather and record statistical data relevant to measuring performance against agreed indicators and participate in review and evaluation activities.
- Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people.
- Work within Wuchopperen’s Policies and Procedures including the Staff Code of Conduct and the Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery.
- Other duties as required, within your skills, experience and capacity.

Core Capabilities:

Assessment of merit for this role will be based on the knowledge, skills and experience, potential for development and personal qualities. The competencies listed below are considered to the most critical for success in this role.

For applicants to be successful in this role, they should demonstrate:

- Demonstrated ability to coordinate day-to-day Allied Health services, supporting effective scheduling, referrals, communication, client flow and continuity of care.
- Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
- Demonstrated experience using client, practice management, data and scheduling systems, with an understanding of quality improvement, clinical governance, risk management, data monitoring and accurate documentation.
- Extensively developed interpersonal and communication skills including the ability to liaise with a range of stakeholders as well as effectively advocate for Aboriginal and Torres Strait Islander people.
- Demonstrated ability to work independently and in a multi-disciplinary team environment, prioritise and meet deadlines, deal with matters of a sensitive and confidential nature.
- Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen.

Qualifications and experience:

- Relevant tertiary qualification in Allied Health, Health Services, Health Administration,



Community Services or a related discipline, or an equivalent combination of qualifications and demonstrated experience in coordinating health services.
- It is a condition of employment in this role for the employee to be, and remain, vaccinated against measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B
- It is recommended for the employee to be vaccinated against COVID-19.
- Proof of qualifications and current registration is required to be provided prior to the commencement of duty.
- It is a condition of employment that all employees are holders of a current and valid ‘blue card’ or Working with Children Check. This is at your cost. Employment cannot continue or commence if you do not have a ‘blue card’ or if your ‘blue card’ is withdrawn or is disqualified.
- Possession of a current CPR certificate or commitment to obtain within the first six weeks of employment is essential.
- Possession of a current Queensland “CA” class driver’s licence is essential.
- Commitment to work within the principles of Aboriginal and Torres Strait Islander community control including a willingness to develop the leadership of Aboriginal and Torres Strait Islander staff.
- All employees are responsible for the safety of themselves, students, visitors, volunteers and fellow staff members. Employees must report any hazards or incidents, co-operate in emergency drills, undertake Workplace H&S; training as required, and lodge risk assessments for all external and internal risk activities.
- Ability to use Microsoft products and the ability to use or willingness to gain proficiency in the client information management systems.

Requirements:

- Hold a current Blue Card (for suitability to work with children and young people).
- Proof of qualifications is required to be provided prior to the commencement of duty.
- Possess a current driver’s licence.
- A commitment to adhere to Wuchopperen’s policies and procedures.

Applicants who do not address these requirements, will not be considered for shortlisting.

Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information.

How to apply:

To be eligible for interview, applicants must submit a cover letter (no more than two pages), addressing the Core Capabilities and an up-to-date Resume including two referees and complete the screening questions provided from Employment Hero.

For more information contact Irene, Allied Health Manager, on ‪4080 1184‬

Wuchopperen is a Child Safe Organisation and the safety and wellbeing of children is of utmost importance.

Closing date for applications: 5pm on Monday 30th November 2026

📌 Allied Health & Specialist Services Coordinator (Cairns)
🏢 Wuchopperen Health Service
📍 Cairns