Guest Service Agent: On-Site Housing & Airport Hospitality (Melbourne)

Guest Service Agent: On-Site Housing & Airport Hospitality (Melbourne)

10 Nov
|
Quest Apartment Hotels
|
Melbourne

10 Nov

Quest Apartment Hotels

Melbourne

Guest Service Agent
Quest Melbourne Airport – Melbourne Airport, Northern Suburbs
Hospitality & Tourism | Front Office & Guest Services
Part Time/Casual

Kickstart your hospitality career with a national brand. Real responsibility, a fully furnished apartment on site, great team culture.

Are you looking for more than just a job? Do you thrive in a fast-paced, people-focused environment? At Quest Melbourne Airport, we're hiring enthusiastic and motivated people to join our growing team as Guest Service Agent.

Whether you're looking to take the next step in your hospitality career or ready to take on more responsibility early, this is your chance to work with one of Australia's most respected serviced apartment brands.

What You'll Be Doing
You'll be the first point of contact for guests – creating warm welcomes, solving problems on the fly, and helping make every stay memorable. You should have full availability 7 days a week for any shift to be successful for this role

Greet and check in guests with professionalism and energy

Manage phone, online, and in-person reservations

Recommend local attractions and services

Upsell hotel offerings and upgrades

Operate our airport shuttle (Full Driver's License required)

Resolve guest issues with confidence and care

Keep the reception area organised and welcoming

Work as part of a close-knit, supportive team

What We're Looking For

Strong communication and people skills

Cool under pressure and a natural problem-solver





Can-do attitude and comfortable taking initiative

RSA Victoria (or willingness to obtain)

Full unrestricted Vic Driver's License and clean driving record

Experience in hospitality, retail or customer service is a preferable.

Minimum 1-2 years of customer service experience required

A team player who's eager to grow and learn

Australian work authorisation is required for this position

Why Join Quest Melbourne Airport?

Competitive pay and staff perks

Part time/Casual

All shift patterns are available for part-time positions including days, evenings, nights and weekends

National career opportunities across Quest's 170+ locations

Friendly, fun, and professional team culture

Great location – just minutes from the terminal

About Quest
Quest Apartment Hotels is one of Australia's leading providers of apartment-style accommodation, with a reputation for genuine hospitality and professional service. At Quest Melbourne Airport, we offer our guests a true home-away-from-home experience, tailored to both business and leisure travellers.

Ready to apply?
If you're passionate about hospitality, love working with people, and want to grow your career in a fast-paced and supportive environment – we want to hear from you. Apply now and join the Quest team!

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📌 Guest Service Agent: On-Site Housing & Airport Hospitality (Melbourne)
🏢 Quest Apartment Hotels
📍 Melbourne

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