Job no: 494050 Work type: Full time

Location:
Adelaide CBD Categories: Insurance The opportunity We are seeking motivated and customer-focused individuals to join us as Premium Officers. These roles offer an excellent entry point into the insurance industry and are ideal for candidates looking to build a long-term career in insurance, premium operations, compliance, or financial services. Sitting within our largest operational area, you will play a critical role in supporting South Australian employers to meet their registration and premium obligations under the Return to Work Scheme. The position We currently have two full-time, ongoing Premium Officer opportunities available within our Premium Operations team. Premium Officers support employers through the registration process and contribute to the accurate collection of premium payments. Working within a legislative framework, you will analyse business information, apply classification and premium rules, make evidence-based decisions, and help employers understand their obligations under the Return to Work Scheme.

Key responsibilities
include:
- Gathering business information, applying South Australian Industry Classifications (SAIC) and making evidence-based decisions on employer classifications.
- Speaking with employers and their representatives to provide support and educate them on their registration and premium obligations.
- Processing registrations, approving online access, and completing administrative tasks in line with established policies and procedures.
- Maintaining accurate records, including detailed notes of employer interactions.
- Providing exceptional customer service and communicating clearly using audience-appropriate language. A day in the role On a typical day, you may speak with employers across South Australia,



assess the nature of their business activities, determine industry classifications, apply legislative and premium rules, and provide guidance regarding their registration and premium obligations. This role is ideal for candidates early in their insurance or financial services career who are keen to develop technical capability and build a strong foundation in employer services and premium operations. Remuneration The base salary range for this position is $69,142.00 per annum (exclusive of superannuation). The final offer will be commensurate with the successful candidate's qualifications, skills and experiences. Premium Officer PD
- Insurance
- March 2026 Premium Operations is a collaborative, high-performing team that works together to deliver accurate, timely and customer-centred premium services. You'll be part of a supportive environment that values learning, shared success and continuous improvement. Advantages of joining our team include:
- The opportunity to work within the largest operational team at ReturnToWorkSA, gaining broad exposure to employers across South Australia.
- Exposure to insurance, premium and legislative decision-making.
- A structured training program and ongoing coaching.
- Opportunities to build extensive technical capability.
- Strong wellbeing program including gym access, health initiatives and EAP.
- Ongoing learning and development opportunities to support your growth.




- Modern Adelaide CBD offices with great views and excellent facilities.
- Exposure to complex insurance classification and premium matters that build highly transferable insurance and regulatory experience. Employees have the opportunity to commence their journey as a Premium Officer which can lead to progressing into Customer Advisor role ), specialist technical roles, leadership positions, or other opportunities within the Premium Operations team or across the business. About you You will thrive in this team if you are:
- Customer-focused and passionate about delivering positive outcomes for a diverse range of stakeholders.
- A confident communicator who can actively listen, build rapport, ask effective questions and explain information clearly over the phone and in writing.
- Detail-oriented, with the ability to gather and analyse information, apply sound judgement and make decisions within established policies and procedures.
- Organised and able to manage competing priorities while maintaining a high level of accuracy.
- Comfortable working in a structured environment where compliance, policies, procedures and legislation are important.
- A collaborative team player who enjoys supporting colleagues and contributing to continuous improvement.
- Resilient and adaptable, with the ability to remain professional and empathetic when handling enquiries from a diverse range of customers.
- Keen to learn and develop your technical knowledge of insurance, premium operations and employer services. Ideally, you will bring experience in customer service, contact centre, administration or a similar environment, together with a demonstrated commitment to delivering excellent customer outcomes. We'd particula

📌 Premium Officer (Adelaide)
🏢 Return to work
📍 Adelaide