Job Description
/n /n At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. /n /n /n /n
- Temporary Full-Time – up to 30 June 2027 with a possible extension. /n
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Location:
St Peters /n
- A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months for locations /n
- Competitive remuneration ranging from $87,199 to $95,482 plus super & annual leave loading. /n /n /n /n An exciting opportunity to contribute to Australia’s largest and most comprehensive ICT environment that supports world class 21 Century education by joining a dynamic team in a large-scale environment where you can be part of the significant investment in driving and accelerating innovation to enrich student learning with new and emerging technologies. /n /n The NSW Department of Education is looking for energetic and ambitious people to join our teams hands-on ICT Field Services Support Officers to provide essential ICT Technologies to support school and departmental offices If you are studying IT or just beginning your career in IT, this could be the starting point for you. /n /n

About the role
/n /n The ICT Field Services Support Officer plays a crucial role in providing ICT support to NSW Public Schools and Departmental Offices, ensuring efficient service delivery. /n /n This position involves on-site support for diagnosing and resolving incidents in accordance with departmental standards, assisting senior technical staff with the transition and enhancement of standardised ICT services, and supporting the resolution of major service interruptions by escalating issues to the ICT Field Services Support Coordinator.



/n /n The ICT Field Services Support Officer is responsible for maintaining efficient and effective service operations through maintaining and communicating key technical and operational documentation. The role also focuses on contributing to continuous improvement processes to enhance service quality across diverse technologies in NSW while engaging with stakeholders of varying ICT skills within established policies and guidelines. /n /n For further information please click here to view the role description /n /n About you /n /n
- Provide and maintain ongoing ICT support, diagnose and resolve incidents, issues via on-site and remote-support tools /n
- Highly organised /n
- Excellent interpersonal skills /n
- Strong communication and collaboration skills to work cohesively with stakeholders to deliver results /n
- Ability to work with a team autonomously /n
- Ability to work towards tight deadlines /n
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. /n /n /n Essential requirements of the role /n /n
- Valid and Current NSW Working with children check for paid employment. /n
- Current and valid Australian Driver's Licence with positive driving record. (Learners Licences are not acceptable) /n




- Willingness and ability to undertake short-term travel across but not limited to the assigned area of responsibility. /n
- Demonstrated understanding of and commitment to the value of public education. /n /n /n Benefits /n /n
- Flexible working arrangements /n
- 35 hour working week /n
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading /n
- Flex Leave entitlements, generous holidays & leave conditions /n
- Opportunities for advancement and mobility across the Department to support your career growth /n
- Access to department fleet cars to travel to school sites. /n /n /n

How to apply
/n Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role (click here) along with responding to the following pre-screening questions. /n /n 1. Describe a time when you have provided ICT support for a challenging customer. What did you do and what was the result? (300 word maximum) /n 2. Thinking of a time when you have worked with other team members to solve a complex ICT problem. What was your contribution? What was the outcome? Were there any lessons learnt? (300 word maximum) /n /n /n /n Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities. /n /n Please refer to the Applicant’s Guide to Applying to assist you with your application. /n /n If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. /n /n All other applicants please submit your ap

📌 ICT Field Services Support Officer (Sydney)
🏢 NSW Department of Education
📍 Sydney