Job Description
CUSTOMER SERVICE SPECIALIST – OPERATIONS & ADMINISTRATION $75,000 + Super | Artarmon, Sydney | Immediate Start /n The Opportunity /n If you're someone who loves keeping things organised, enjoys helping customers and has a knack for systems and processes, this could be the perfect opportunity for you /n We're partnering with a global organisation looking for an experienced Customer Service Specialist to join its Operations team. /n This is a varied, hands-on role combining customer service, order processing, administration and operational support. You'll play an important part in ensuring customers receive an exceptional experience while supporting the smooth day-to-day running of the business. /n Reporting directly to the Operations Manager, you'll work across customer enquiries, order management, invoicing, CRM and ERP systems, with the opportunity to get involved in wider operational activities. /n You'll have the opportunity to: /n /n
- Manage incoming customer enquiries via phone and email, providing friendly and efficient customer service. /n
- Process and verify customer orders, including online and training orders. /n
- Coordinate order distribution with the warehouse team and manage daily invoicing. /n
- Maintain customer databases and create recent customer accounts across CRM and ERP systems. /n
- Assist with payment processing, accounts receivable and reconciliation. /n
- Support warehouse operations, including pick and pack, inventory control and stocktakes when required. /n
- Build strong relationships with internal and external stakeholders. /n
- Provide general business support and assist with ad hoc projects.



/n /n What's On Offer? /n /n
- $75,000 + Super. /n
- Full-time, permanent opportunity. /n
- Monday to Friday, 8:30am – 5:00pm. /n
- Artarmon location. /n
- Opportunity to join an established global organisation. /n
- Supportive team environment with a structured handover. /n
- Varied responsibilities across customer service, finance and operations. /n
- Opportunity to develop your systems and operational experience. /n /n What We're Looking For /n We're looking for someone who is proactive, organised and takes genuine pride in delivering an exceptional customer experience. /n You'll ideally bring: /n /n
- At least 3 years' experience in a customer service or customer support role. /n
- Demonstrated experience using SAP, Salesforce or similar ERP and CRM systems. /n
- Strong order processing and administration experience. /n
- Exceptional attention to detail and accurate data entry skills. /n
- Excellent communication and relationship-building skills. /n
- Strong problem-solving abilities and a solutions-focused mindset. /n
- The ability to manage competing priorities and work with a sense of urgency. /n
- A hands-on attitude and willingness to assist across different areas of the business. /n /n Interested? /n If you're an experienced Customer Service Specialist looking for your next opportunity within a varied and hands-on role, we'd love to hear from you /n Whether your background is in customer service, sales support, order processing or operations administration, this is a fantastic opportunity to take the next step in your career. /n Apply now or get in touch for a confidential conversation.

📌 CUSTOMER SERVICE SPECIALIST (Sydney)
🏢 Mayday Recruitment
📍 Sydney