Job Description
/n Company : Hastings Deering (Australia) Ltd/n /n /n Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. /n /n Are you an organised and customer-focused professional who thrives in a fast-paced environment? /n /n We’re currently seeking a motivated and detail-driven Service Coordinator to join our Field Service team in Mackay QLD. As a Service Coordinator, you’ll be responsible for coordinating the day-to-day activities of our Field Service technicians, ensuring work is scheduled effectively while delivering an exceptional customer experience. This is a permanent, Monday to Friday role. /n /n Who are we and why work with us? /n Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. /n /n We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. /n /n When you join our team at Hastings Deering, you’ll benefit from: /n /n /n
- Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security. /n
- Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career. /n
- Leadership Development – At Hastings Deering,

we offer




the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career. /n
- Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry. /n
- Global Opportunities – Access to growth opportunities at a regional, national, and international level through our global Sime network. /n
- Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. /n
- Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers. /n
- Insurance Benefits – Salary continuance insurance. /n
- On-Site Perks – Free in office parking. /n /n /n /n What you’ll be doing: /n As a Service Coordinator at Hastings Deering, you will: /n /n
- Manage work in progress and forecasting – effectively maintain WIP records and accurately forecast invoicing requirements and customer billing expectations. /n
- Support repair estimate preparation – assist in developing accurate repair estimates and ensure they are delivered to customers in a timely manner. /n




- Coordinate job segment completion – prepare and close job segments upon completion of work, ensuring all required processes are finalised. /n
- Process external procurement activities – action and manage tasks relating to outside purchase orders to support timely job execution. /n
- Ensure accurate job costing and invoicing – verify that all parts, labour, and miscellaneous charges are correctly allocated to job segments to enable accurate customer invoicing. /n
- Monitor labour allocation and time coding – ensure labour hours are correctly recorded and investigate any missing or incorrectly coded time entries. /n
- Manage rework and goodwill requests – follow up and coordinate the resolution of rework, write-off, and goodwill requests in accordance with business requirements. /n
- Oversee job quality and efficiency – monitor all jobs throughout the workflow to ensure quality standards are met and work is completed efficiently. /n /n /n What you’ll need: /n A successful teammate will have experience in: /n /n
- Bring relevant service coordination experience – demonstrate previous experience in service coordination, scheduling, administration, or customer service roles within a dynamic operational environment. /n
- Manage competing priorities effectively – apply strong organisational and time management skills to coordinate multiple tasks and meet deadlines. /n
- Communicate with confidence – build positive relationships through effective communication and stakeholder engagement across all levels of the business. /n
- Apply attention to detail – utilise strong problem-solving skills and a high level of accuracy when managing administrative and operational processes. /n
- Thrive in a fast-paced environment – adapt to changing priorities and main

📌 Service Coordinator (Mackay)
🏢 Sime Motors
📍 Mackay