Job Description
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- Help shape the future of merchant growth at Zip, building strategic partnerships that deliver meaningful commercial impact. /n
- Bring your expertise in strategic account management, commercial negotiations and relationship building to grow and retain a portfolio of key merchant partners. /n
- Enjoy hybrid working from our Sydney office, collaborating with a team that values ownership, fresh thinking and shared success. /n /n Write your story with a career at Zip /n Join Zip's Merchant Growth team, where we're passionate about helping our merchant partners grow their businesses and creating better experiences for the customers who choose to pay with Zip. /n Our team brings together commercial expertise, customer insights and collaborative problem solving to strengthen our merchant partnerships, unlock new opportunities and deliver sustainable growth. /n As a Strategic Account Manager, you'll take ownership of a portfolio of key merchant partners, building trusted relationships and developing strategies that drive revenue, customer acquisition and long term commercial success. /n This is an exciting chance to make a meaningful impact over a 9 month fixed term contract, working closely with senior stakeholders and talented Zipsters across the business to identify opportunities, solve challenges and deliver outcomes that matter. /n What you'll own /n /n
- Build meaningful, lasting relationships with key merchant partners, becoming their trusted adviser and primary point of contact. /n
- Take ownership of the growth, retention and commercial performance of your merchant portfolio, identifying opportunities to deliver value for both Zip and our partners. /n
- Develop and execute strategic account plans that drive revenue growth, customer acquisition and stronger merchant engagement. /n




- Lead commercial discussions and negotiate agreements with senior decision makers, balancing commercial outcomes with strong, sustainable partnerships. /n
- Build trusted relationships with senior stakeholders, including executive leaders, to influence decisions and unlock new opportunities. /n
- Partner with our Business Development, Marketing, Product, Engineering and Legal teams to deliver solutions that support merchant objectives and improve customer experiences. /n
- Identify opportunities to optimise Zip's presence across merchant channels, ensuring our products are positioned effectively and in line with brand and compliance requirements. /n
- Use commercial insights, market trends and competitor activity to identify emerging opportunities and proactively address challenges. /n
- Lead regular business reviews with merchant partners, sharing performance insights, celebrating successes and identifying opportunities for further growth. /n
- Champion new ideas and scalable solutions that improve the way we work, strengthen our partnerships and create better outcomes for our customers. /n /n What you'll bring to the team /n Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow.



/n So whether you meet some or all of the desirable attributes below, we'd still love to hear from you: /n /n
- Substantial experience in strategic account management, ideally within consumer brands, financial services, payments or technology. /n
- A strong understanding of the payments, credit, ecommerce or retail landscape, with the commercial curiosity to identify opportunities for growth. /n
- Proven experience building trusted relationships with key partners and influencing senior stakeholders, including executive decision makers. /n
- Strong commercial acumen and negotiation skills, with the confidence to navigate complex discussions and deliver mutually beneficial outcomes. /n
- Experience developing and executing account strategies that drive revenue growth, customer acquisition and partner retention. /n
- An analytical mindset, with the ability to turn commercial data and market insights into clear recommendations and compelling business cases. /n
- Excellent communication and presentation skills, with the ability to bring stakeholders on the journey and influence positive change. /n
- Strong organisational and planning skills, with the ability to balance competing priorities, maintain attention to detail and deliver results at pace. /n
- A collaborative, solutions focused approach, with a genuine passion for creating great experiences for customers and merchant partners. /n
- A relevant qualification in business or marketing would be valuable, although equivalent practical experience is equally welcome. /n
- A mindset that embraces AI and new tools to adapt, learn and grow. /n
- An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore eff

📌 Strategic Account Manager (Sydney)
🏢 Zip
📍 Sydney