Job Description
/n O'Brien Electrical & Plumbing Rowville is seeking an experienced Customer Relations Officer to join our friendly and supportive team. /n /n This role is suited to someone with previous customer service or administration experience, looking to take ownership of customer relations and contribute to business growth. /n /n
Key Responsibilities
/n Assist in bringing in more business by communicating with new and existing customers /n Efficient management of inbound calls and outbound customer surveys and debt collection /n Be the glue between operational performance and marketing through customer service follow-up activity. /n /n
Key Responsibilities
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- Manage inbound customer enquiries and phone calls /n
- Follow up quotes, appointments, and customer communications /n
- Conduct customer surveys and support ongoing engagement /n
- Assist with debt collection and account follow-ups /n
- Contribute to efficient office operations and administration /n /n /n About You /n /n
- Proven experience in customer service or office administration /n
- Robust communication and organisational skills /n
- High computer literacy (Simpro and MS Office preferred) /n
- Professional, proactive, and customer-focused attitude /n /n /n
What We Offer
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- Supportive team environment /n
- Opportunities to take on responsibility and grow within the business /n
- Exposure to marketing, operations, and customer relations projects /n /n /n If you’re experienced in customer relations and ready to make an impact, we’d love to hear from you.