Job Description
Problem Solver Wanted. /n /n People Focused. Solutions Driven. /n /n Why Join Kirinari? /n Up to 5 Weeks Annual Leave
* /n Increase Your Take-Home Pay with Salary Packaging (P/T & F/T employees) /n Supported Training & Onboarding /n Career Pathways & Internal Growth Opportunities /n /n At Kirinari, we don't just fill shifts. /n /n We support the teams who support our customers. /n /n We're seeking proactive, solutions-focused professionals to join our On-Call team, providing critical after-hours support to frontline employees, customers and operational leaders. /n /n This is a fast-paced role where every shift is different, and your decisions can make a real difference to staff, customers and service delivery. /n /n Why On-Call Team Members Choose Kirinari /n Be The First Point Of Support For Frontline Teams /n Develop Problem-Solving & Workforce Management Skills /n Work Within A Highly Collaborative Team /n Internal Career Pathways Into Rostering, Planning & Leadership /n Make Real-Time Decisions That Matter /n Help Keep Customers Safe & Supported /n Solid Leadership & Team Support /n /n We Solve Problems. Not Just Rosters. /n /n This opportunity would suit someone who enjoys: /n Solving problems quickly and logically /n Supporting people during challenging situations /n Working in a fast-paced environment /n Managing multiple priorities at once /n Working collaboratively with a wide range of stakeholders /n /n Because efficient support behind the scenes creates great outcomes on the frontline. /n /n The Role /n This role is about keeping services running smoothly outside normal business hours. /n You'll support: /n
• Frontline employees requiring assistance after hours /n




• Emergency and unplanned staffing situations /n
• Short-notice roster changes and shift replacement activities /n
• Customer and workforce safety matters /n
• Incident escalation and reporting requirements /n
• Administrative and rostering activities associated with service continuity /n /n You will also: /n
• Respond to after-hours calls and enquiries /n
• Coordinate unplanned leave and shift coverage /n
• Identify staffing risks and escalate concerns appropriately /n
• Maintain accurate records and documentation /n
• Support staff through incidents and operational challenges /n
• Work collaboratively with rostering, service delivery and leadership teams /n /n We're Looking For Someone Who Is /n Calm under pressure /n A confident decision maker /n Highly organised and detail focused /n Able to manage competing priorities /n A strong communicator /n Customer and employee focused /n Resilient and adaptable /n Comfortable working independently /n A team-oriented team player /n Passionate about delivering great service /n /n Experience within community services, disability, aged care, workforce planning, rostering, customer service or call centre environments will be highly regarded.



/n /n Shift Availability /n This role operates outside normal business hours and requires flexibility across a rotating roster including: /n Early morning shifts commencing from 5:00am /n Evening shifts finishing as late as midnight /n Weekends and public holidays /n After-hours operational support /n /n Start Supported /n Every new employee receives: /n Structured onboarding /n Systems and process training /n Ongoing coaching and development /n Support from experienced On-Call professionals /n Opportunities to build specialist operational knowledge /n /n You won't be expected to know everything on day one. /n /n Essential Requirements /n Current Driver Licence /n NDIS Worker Screening Clearance (or willingness to obtain) /n Australian Working Rights /n Strong administration and computer skills /n Ability to work independently in a fast-paced environment /n High-level communication and customer service skills /n Strong problem-solving and decision-making capability /n Availability across early morning, evening and weekend rosters /n Ability to remain calm and professional under pressure /n /n Build More Than A Career /n At Kirinari, we believe great customer outcomes start with great operational support. /n That's why we invest in our people through learning, development and career pathways that create long-term opportunities across the organisation. /n /n Ready To Be The Person Others Rely On? /n /n Apply today and join the Kirinari team. /n /n WHY WAIT? APPLY NOW /n /n You must have the right to live and work in Australia. /n Kirinari embraces Equal Employment Opportunity and promotes a diverse workforce. We encourage applications from people of all backgrounds, cultures, identities and lived experiences.

📌 On-Call Coordinator After Hours Workforce Support (Albury)
🏢 Kirinari Community Services
📍 Albury