Job Description
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- Full-time role with one of Australia's leading boutique hotel groups /n
- Melbourne CBD Head Office with hybrid working /n
- The ideal step up from reservations or events coordination into hotel sales /n /n Are you known for the quality of your follow-through as much as your energy? /n Lancemore Hotels is looking for a Conference and Event Sales Executive who combines warm, polished customer service with a sharp eye for detail to manage conference and events enquiries across our portfolio, from first contact through to confirmed booking and handover. /n /n Reporting to the Director of Sales, you'll be a key part of a high-performing, supportive sales team in a family-owned business that has been a leader in boutique luxury and residential conferencing since 1986. /n /n

About the role
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- Respond to inbound conference and events enquiries by phone and email with warmth, speed and professionalism /n
- Qualify leads, prepare accurate proposals and quotations, negotiate terms and convert enquiries into confirmed business /n
- Manage contracts and deposits with a high level of accuracy, and hand confirmed bookings over cleanly to our on-property teams /n
- Conduct site inspections and familiarisation visits, with thorough follow-up /n Identify upsell and cross-sell opportunities across accommodation, dining and activities, and across the wider Lancemore portfolio /n
- Look after a portfolio of existing clients, and re-engage past clients to generate new enquiries /n
- Keep the pipeline current and accurate in our CRM and contribute to weekly forecasting and reporting /n
- Support the Director of Sales with campaigns,



promotions and outbound sales activity /n /n What we're looking for /n /n At least 2 years' experience in a hotel or venue, reservations or conference & events, with exposure to the full enquiry-to-booking cycle /n Excellent phone manner and written communication, with the confidence to represent a premium brand /n High attention to detail: you catch the errors before the client does, particularly in proposals, contracts and event orders /n Robust organisation and time management, comfortable juggling multiple enquiries and deadlines /n A natural relationship builder with a genuine customer-service orientation /n Sound skills across Microsoft Office, CRM and property management systems (iVvy experience a bonus) /n A positive, can-do attitude aligned with our values /n Why join Lancemore Hotels? /n Since 1986, Lancemore Hotels has been a trailblazer in boutique luxury and residential conferencing. We blend the soul of a family-owned business with the polish of a leading lifestyle brand. You'll be part of a values-led team focused on performance, personal growth and authentic hospitality. /n /n

We offer
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- A hybrid working model for flexibility and balance /n
- Genuine career progression across a growing hotel group /n
- A fun, inclusive, high-performance culture /n
- Staff discounts, incentives and engaging team events /n
- A chance to make a real impact in a business that values your input /n /n /n Our Values /n Fun | Authentic Hospitality | Growth | Ownership Mindset | Caring | Performance /n /n Ready to take the next step? /n /n Click ‘Apply Now’ to join a team that celebrates results and supports your growth. /n /n Follow us on LinkedIn to stay connected and see what we’re up to. /n

📌 Group Sales Executive (Melbourne)
🏢 Lancemore Group
📍 Melbourne