Job Description

Location:
Tullamarine /n Employment Type: Casual /n Days: Monday – Friday /n Hours: 2:00pm – 10:00pm /n Pay: $42.76 +Penalties /n /n

About the Role
/n This role will be responsible for both Customer Service and providing support to the Despatch Team. Ideally, we are seeking someone with a strong customer service background, logistics experience, and a good knowledge of Melbourne metropolitan suburbs and regional Victoria. /n /n

Key Responsibilities
/n Customer Service Responsibilities /n /n
- Handle inbound calls and enter bookings. /n
- Meet customer service KPIs and service targets. /n
- Resolve customer enquiries and complaints professionally. /n
- Escalate complex issues when required. /n
- Monitor call queues and escalate delays. /n
- Liaise with Operations to ensure efficient service. /n
- Manage and respond to customer enquiries via inbox. /n
- Obtain and update Proof of Deliveries (PODs). /n
- Maintain customer task lists and records. /n
- Assist with reporting and administration. /n
- Follow workplace safety procedures and company values /n /n Despatch Support Responsibilities /n /n
- Coordinate and monitor the courier fleet. /n
- Allocate and schedule jobs efficiently. /n
- Respond to driver, customer and staff enquiries. /n
- Assist with delivery times, addresses, PODs and charges. /n
- Use knowledge of local areas to assist with routing. /n
- Monitor driver performance and service levels. /n
- Problem-solve and make decisions in a fast-paced environment. /n
- Work independently and manage competing priorities. /n




- Ensure drivers and contractors follow safe work procedures. /n
- Promote a protected, respectful and compliant workplace. /n /n /n We’re looking for someone who is: /n /n
- Reliable, punctual and organised /n
- Confident using computers /n
- Friendly and a good communicator /n
- Able to work in a fast-paced environment /n
- Local geographical knowledge /n
- Previous logistics or dispatch experience is desirable but not essential /n /n

What We Offer
/n /n
- Monday – Friday, /n
- 2:00pm – 10:00pm /n
- Casual employment with consistent hours /n
- Supportive team environment /n
- On-the-job training /n
- Opportunity to develop skills and progress within the business /n
- Competitive casual hourly rate /n /n /n If you're reliable, organised and looking for consistent weekday work, we'd love to hear from you. /n Apply now by submitting your resume or call our office on 03 9689 1555. /n /n About TAG /n TAG is a specialist recruitment partner connecting skilled candidates with leading employers across Australia. We deliver tailored workforce solutions across manufacturing, logistics, warehousing, hospitality, aviation, retail and industrial sectors. /n At TAG, we value strong leadership, teamwork, and people who take pride in delivering quality work. You will join a supportive and growing workforce solutions network backed by experienced operational support and the chance to contribute to large-scale national operations. /n We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.

📌 Despatch / Customer service assistant (Melbourne)
🏢 Talent Acquisition Group
📍 Melbourne