Job Description
/n /n Company Description/n /n /n mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. /n We are seeking an enthusiastic and driven Client Services Officer/Receptionist. /n Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team. /n /n /n

Job Description
/n /n /n /n
- Meeting and greeting Patients and Consultants /n
- Supporting the day-to-day delivery of appointments /n
- Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system /n
- Utilizing custom software program to support the delivery of services /n
- Provide general office management support /n
- Working with the Customer Relationship Manager to respond to specific Customer requests /n
- Supporting additional service delivery tasks as required including, invoicing, file preparation, and other administrative tasks as required /n
- Engagement with Customers, Consultants and Colleagues to ensure outstanding service delivery /n /n /n /n Qualifications/n /n /n Specific Knowledge and Skills /n /n
- Minimum 2 years’ experience as a front office receptionist or customer service officer (or similar) in a medical, health or related industry (or with demonstrable transferable skills and experiences) /n




- Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule /n
- A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders /n
- Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence /n
- A keen focus on being efficient, productive, and focused with the highest level of attention to detail /n
- Superior verbal and written communication skills including negotiation and influencing skills /n
- A resilient personality with a natural orientation towards working with others positively and respectfully /n
- A personal approach which is enthusiastic, friendly and helpful /n
- Capacity to independently prioritise while maintaining a high level of flexibility /n /n /n /n Additional Information/n /n /n Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [email protected] quoting REF9430R /n /n You are welcome here. /n Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. /n We are an Equal Prospect Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team. /n We are happy to adjust our recruitment process to support accessibility needs. /n /n /n

📌 Customer Service Officer/Receptionist (Perth)
🏢 Medhealth
📍 Perth