Job Description
Exciting opportunity for an experienced B2B Customer Service Representative/n Your new company /n Our client is a recognised international brand supplying high-quality products across the industrial, trade and retail sectors. With a strong presence across Australia and the wider Asia-Pacific region, they are seeking an experienced B2B Customer Service Representative to join their Perth-based team. Your new role /n This is a varied, hands-on customer service and order management position where you will provide exceptional support to business customers while working closely with internal sales, logistics and operational teams.
Your responsibilities will include: /n /n
- Processing and managing B2B, industrial and retail customer orders /n
- Providing pricing, stock availability, ETAs, proof of delivery and invoice information /n
- Responding to backorder, stock and account enquiries /n
- Managing customer enquiries, complaints, warranty claims and credit claims /n
- Supporting major retail and industrial customer accounts /n
- Managing customer service tickets through Fresh desk /n
- Liaising closely with third-party logistics providers regarding orders and deliveries /n
- Assisting with international and factory-direct orders /n
- Maintaining accurate customer, product and pricing information /n
- Supporting the sales team with customer-related projects and administration /n




- Assisting with general office and administrative requirements as needed /n

What you'll need
to succeed /n /nTo be successful in this role, you will ideally have:/n /n
- A minimum of 3 years' customer service experience within a B2B environment /n
- Strong order processing and administration experience /n
- Excellent written and verbal communication skills /n
- Exceptional organisation, time management and attention to detail /n
- Confidence managing customer enquiries from initial request through to resolution /n
- Solid Microsoft Office 365 skills, particularly Outlook and Excel /n
- The ability to work autonomously while contributing to a collaborative team environment /n
- A friendly, personable and solutions-focused approach /n Experience using SAP, Freshdesk or similar Help Desk systems will be highly regarded, along with previous experience working with a 3PL/logistics provider./n What you'll get in return /n /nThis is a fantastic opportunity to join a global, highly regarded brand in a varied role where you can take genuine ownership of your customer relationships. You will work across customer service, order management, logistics and sales support in a collaborative Perth team./n What you need to do now /n /nIf you're an experienced B2B Customer Service professional looking for your next opportunity, click "Apply Now" or contact Tammy Bora at Hays on +61892659169 for a confidential discussion./n /n#3025999/n

📌 B Customer Service Representative (Perth)
🏢 Hays
📍 Perth