The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. Weￂ﾿re focused on supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and wellbeing treatment or accelerating medical research. Itￂ﾿s all part of the way we partner with the community to help every individual lead a healthy life.

About the role:

Fixed Term Full-Time Parental Leave Cover - 21 December 2026 to 12 September 2027.

The Clinical Adoption Officer plays a critical role in driving the successful adoption and ongoing optimisation of CareSync Exchange, Victoria's statewide health information sharing system. CareSync Exchange supports more connected care and better patient outcomes across Victorian Public Health Services. This role is responsible for supporting health services post-implementation, working closely with clinical teams to embed the system into everyday clinical practice. It involves leading and facilitating adoption of CareSync Exchange through target training, explicit communication and workflow optimisation.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Key Accountabilities Include:





- Utilise clinical expertise to actively engage and influence stakeholders to maximise the adoption and ongoing improvement of CareSync Exchange.
- Conduct in-depth workflow analysis and facilitate change management initiatives in clinical or operational environments to streamline processes.
- Monitor system adoption data, identify trends, uncover gaps to recommend improvements to drive system optimisation.
- Ensure effective communication regarding upcoming software changes, including new features, enhancements and new releases.
- Design, deliver and evaluate tailored training initiatives including Clinical Change Champions activities to support effective adoption and use of CareSync Exchange.
- Collaborate with health service teams, project leads, and digital health stakeholders to identify product gaps and advocate for system improvements that optimise user experience.

Qualification(s)

- Tertiary qualifications in medical, nursing or allied health discipline.
- Vocational qualifications in Training and Assessment are desirable.

Specialist Expertise

- Demonstrated experience in clinical change management, digital health adoption, or clinical informatics.
- At least 5 years of experience in clinical training and education development within a healthcare environment
- Strong understanding of clinical workflows and the challenges of digital transformation in healthcare settings
- Proven ability to engage and support clinicians in adopting new technologies.
- Experience using common business analysis software such as Microsoft Visio and excel
- Excellent interpersonal and communication skills, with the ability to build trust and rapport with diverse stakeholders.

What we offer:

- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

📌 Clinical Adoption Officer, CareSync Exchange (Melbourne)
🏢 Department Of Health
📍 Melbourne