Work Schedule

Environmental Conditions

Job Description

When you're part of Thermo Fisher Scientific, you'll do meaningful work that enables our customers to make the world healthier, cleaner and safer. As the world leader in serving science, our digital ecosystem powers billions of dollars in customer interactions and supports scientists, researchers, healthcare professionals and industrial customers around the globe. Our Digital Customer Experience organization is responsible for defining and delivering the future of digital commerce across our digital experiences.

As a Senior Digital Product Manager, APAC, you will serve as the regional product leader connecting Asia Pacific market performance, customer needs and commercial priorities to Thermo Fisher Scientific's global digital product strategy. You will develop a fact-based point of view on where Digital can improve customer outcomes and commercial performance across the region, with particular attention to the different market structures, customer behaviors, dealer models and platform maturity that shape digital adoption in APAC.

This role is intentionally positioned in-region. You will work closely with regional Commercial, Marketing, and eBusiness leaders while partnering with global Product Management, UX, Analytics and platform teams. Your responsibility is not simply to represent regional requests. You will co-create product direction with the markets, distinguish local requirements from scalable patterns and ensure regional insights influence enterprise product decisions.

Success requires robust product judgment, commercial acumen and the ability to operate across a complex portfolio of global and localized digital experiences.



You will be expected to understand revenue and funnel performance across the region, develop hypotheses about performance drivers, identify opportunities for experimentation and bring a clear recommendation back to the broader product organization. You will also identify successful regional capabilities and operating models that may warrant broader global scale.

How You Will Make an Impact

Regional Product Vision and Strategy

- Define and evolve the digital product vision for APAC, grounded in customer evidence, regional commercial priorities, competitive context and measurable business outcomes.
- Translate differences across markets into a contextualized regional strategy that clarifies what should be globally standardized, regionally adapted or locally differentiated.
- Develop and maintain a multi-year regional product roadmap that connects APAC priorities to global platform and experience roadmaps.
- Distinguish business requests from underlying customer and commercial problems, then recommend the most effective product intervention.
- Identify opportunities that span markets, sites or organizational boundaries and drive alignment on reusable capabilities rather than one-off solutions.
- Bring a clear APAC point of view into global product planning, investment discussions and roadmap trade-offs.

Revenue, Funnel and Market Performance Leadership





- Develop command of digital revenue, engaged traffic, funnel performance, adoption and conversion across APAC markets and the digital platforms available to local teams.
- Partner with Finance, Commercial and regional stakeholders to understand performance versus plan and prior year, identify meaningful trends and explain the drivers behind regional variation.
- Build hypotheses that distinguish macroeconomic or market softness from addressable digital performance gaps.
- Bring regional insights back into the corporate product organization so market learning informs enterprise priorities, investment decisions and roadmap sequencing.

Customer, Market and Dealer Insight

- Establish a disciplined customer and market insight cadence using direct customer engagement, Sales and service feedback, behavioral analytics, CAS or satisfaction signals and competitive benchmarking.
- Develop a strong understanding of dealer and distributor personas across APAC, including which needs are common across markets and which are country-specific.
- Partner with UX and Research to validate customer problems before committing to solutions and ensure regional experiences reflect real customer behavior.
- Monitor local competitors, digital commerce practices and emerging market behaviors to identify opportunities for differentiation.

Global-to-Local and Local-to-Global Product Leadership

- Accelerate adoption of global digital capabilities across APAC by translating enterprise products into relevant regional use cases, enablement plans and measurable adoption outcomes.
- Identify successful regional capabilities, market practices or customer solutions that have

📌 Sr. Manager, Digital Product Management (Melbourne)
🏢 ThermoFisher Scientific
📍 Melbourne