Introduction: Be the welcoming first point of contact that helps people feel supported from the very beginning. Sometimes the smallest things make the biggest difference: a warm welcome, clear information, an organised process, or simply making sure the right person has what they need at the right time.

As a

Service Support Officer

within Richmind WA’s Community Care Unit (CCU), you’ll help create that experience. Combining administration, reception and intake coordination, you’ll play an important role in supporting people accessing our services and helping the CCU team deliver a responsive, welcoming and well-organised service.

What You’ll Do This is a varied role where no two days will look exactly the same. You’ll provide high-quality administrative support across the service, with a particular focus on intake, referrals and the experience people have when entering our services.

Be a warm and professional first point of contact for people accessing the service, visitors and other stakeholders

Support intake, referral and admission processes across residential services

Receive and process referrals and maintain accurate, up-to-date intake records

Coordinate documentation required for service entry, including consent forms and supporting information

Liaise with internal teams and external stakeholders to help assessments and panel processes run smoothly and on time

Prepare documentation and coordinate logistics for referral and panel meetings

Monitor intake timeframes and raise delays or issues with the Service Manager

Provide day-to-day reception and administrative support, including meetings, records, correspondence, data entry and office coordination

Contribute ideas that improve our intake,



entry and administrative processes.

Skills and Experiences:

What You’ll Bring We’re looking for someone who is organised, approachable and comfortable balancing people, processes and competing priorities.

You’ll ideally bring:

Relevant office administration qualifications or equivalent experience

Strong organisational skills and attention to detail

Clear, respectful and confident communication skills

The ability to provide accurate information and assistance in a courteous and timely way

Confidence using Microsoft Office and administrative systems

Initiative and sound judgement

The ability to work autonomously while being an active part of a team

Flexibility and confidence working in a changing service environment.

Experience in a not-for-profit workplace and knowledge of mental health services and agencies would be an advantage.

Most importantly, you’ll bring a positive, respectful approach to working alongside people experiencing mental distress and a commitment to living Richmind WA’s values in your everyday work.

This role is part-time, working Monday to Friday 9am to 3pm.

About Us At Richmind WA, we believe everyone deserves the opportunity to live a meaningful life, connected to their community and supported in their recovery and wellbeing journey.





As a leading Western Australian mental health organisation, we provide inclusive, community-based residential, outreach and mental health services for adults and young people. Through evidence-based practice, lived experience leadership and person-centred support, we help people build confidence, strengthen resilience and achieve their goals.

Our 2024-2028 Strategic Plan, Shaping the Future, Today, reflects our commitment to leading transformative services, bridging gaps in the mental health system, influencing lasting change and creating a resilient future for the communities we serve.

Everything we do is guided by our values:

Living and Breathing Recovery

Being Brave and Exploring

Putting People First

Being Passionate About Inclusion and Belonging

Listening Deeply and Learning

Inclusion is at the heart of who we are. We celebrate diversity and welcome people from all backgrounds, cultures, identities and lived experiences. We value the unique perspectives of people with lived and living experience of mental health recovery, disability, and those from Aboriginal and Torres Strait Islander, culturally diverse, LGBTQIA+ and other under-represented communities.

As a Rainbow Tick accredited organisation, we are committed to creating secure, welcoming and inclusive spaces for our staff, consumers and communities.

Why Join Us? It takes courage to support people through recovery. It also takes courage to challenge thinking, build new approaches and create meaningful change.

At Richmind WA, you'll join a team that is passionate about improving mental wellbeing outcomes and committed to creating a workplace where people

📌 Service Support Officer (Wattleup)
🏢 Richmind WA
📍 Wattleup