Western Sydney | Full time | Permanent | Office based

Hands on leadership role with national scope, based in our Western Sydney office

Lead the centralised operations team and shape how a large workforce is resourced

Join a growing business that is investing in its systems, processes and people

About us

We are an Australian owned services provider supporting clients across a wide range of sectors nationally. With a large operational workforce and continued growth, we are investing in the system, data and capability that sit behind reliable service delivery.

The role

You will lead the office based function and the centralised operations team that supports our deployed workforce; the operations centre, resourcing and workforce planning, administration, compliance and the reporting that drives action across the business. This is a hands on role for someone who builds a strong team culture, puts deployed staff and clients first, and is comfortable with data, systems and process.

This is not a role for someone who wants to manage from a distance. You will be in the detail every day: rosters, coverage gaps, data and follow up.

As the business grows, this role and the team around it will grow too. The right person will shape how this function is built.

What you will be responsible for

- Building and maintaining site by site resourcing requirements, comparing staff needed against staff available
- Forecasting resourcing gaps and setting recruitment triggers and priorities with the recruitment team
- Producing clear, regular operational reporting that drives decisions and accountability
- Using workforce data and rostering technology to improve forecasting and decision making, and supporting the rollout of new systems
- Leading, coaching and developing the rostering team, with transparent standards for accuracy, timeliness and service
- Overseeing rostering and scheduling across a national client portfolio,



including peak periods and short notice requests
- Making sure rosters comply with Modern Award, enterprise agreement and licensing requirements, as well as WHS and company policy
- Monitoring labour cost, overtime and utilisation, and acting on variances within budget
- Working with operations managers, recruitment, HR and training to resolve coverage issues and plan ahead
- Monitoring licensing, induction, training and compliance status across the workforce, and reporting gaps so managers can act
- Managing subcontractor compliance and administration, including licensing, insurances, agreements and records
- Leading the office administration team and overseeing general office management
- Improving processes and building consistent ways of working across the team

About you

- Proven experience in workforce planning, including forecasting demand and turning it into practical recruitment and resourcing plans
- Extensive rostering experience, including leading a rostering or scheduling team in a large shift based workforce
- Sound working knowledge of Modern Awards, enterprise agreements and rostering compliance
- Strong analytical and reporting skills, and confidence using workforce management systems and Power Bi and Excel
- Commercial awareness of labour cost, overtime and margin
- A calm, organised approach under pressure and the ability to hold others to account
- Someone who wants to build something and grow with a business, not just run a process
- Knowledge of industry licensing requirements will be highly regarded
- Experience managing subcontractor compliance in a licensed industry will be highly regarded
- Experience leading remote or distributed teams will be highly regarded

Candidates must have full working rights in Australia, and a national police check will be required.

We welcome applications from people of all backgrounds and are happy to discuss any adjustments you may need during the recruitment process.

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📌 Resource Planning and Rostering Manager (Parramatta)
🏢 seek.com.au
📍 Parramatta