Early Resolution Lead — Dispute Management (New South Wales)

Early Resolution Lead — Dispute Management (New South Wales)

10 Nov
|
EWON
|
New South Wales

10 Nov

EWON

New South Wales

EWON is seeking a Dispute Resolution Lead, Early Resolution to support the Dispute Resolution Manager in day-to-day team operations and complaints handling. You will coach the team to deliver effective customer service and ensure timely progression of cases.

You will manage reporting, monitor telephony KPIs, and deliver high-quality dispute resolution guidance to customers. A focus on operations improvement and policy interpretation is essential.

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📌 Early Resolution Lead — Dispute Management (New South Wales)
🏢 EWON
📍 New South Wales

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