Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where no two days are the same? Join Blackwoods as a

Customer Care Consultant

and become the friendly, solutions‑focused voice our customers rely on.

Your Opportunity As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. You’ll provide timely, high‑quality service and help customers find the right solutions from our extensive product range—while contributing to sales and delivering on our Customer Promise.

From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.

What You’ll Be Doing:

Manage sales, service and backorder enquiries, aiming for first‑call resolution

Build strong relationships with customers, Account Managers and internal teams

Use questioning techniques and systems (FOCUS) to provide the best product and service solutions

Identify future sales or cross‑selling opportunities

Support team members and contribute to group projects

Seek ways to improve processes and create efficiencies

What You’ll Bring:

Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)

Strong communication skills and a proactive approach to problem‑solving

Ability to work well in a team and foster positive relationships

Computer literacy (Windows, telephony systems)

Strong commercial acumen and ability to analyse and solve customer issues

Friendly,



customer‑focused attitude and commitment to high service standards

Why Join Us?

Permanent Full-Time Opportunity

with competitive incentives and access to

Wesfarmers Share Plans

Enjoy exclusive team member discounts

across

Blackwoods, Workwear Group, Bunnings, Kmart, Target and Officeworks , plus a

FREE OnePass Membership

and savings from over

400 retail partners

Support your wellbeing with fitness benefits , our comprehensive

Employee Assistance Program (EAP) , and wellbeing resources for you and your immediate family

Grow your career with

ongoing training, development opportunities, and career pathways

across the broader Wesfarmers Group

Take advantage of

generous paid parental leave

and the option to purchase up to

4 weeks of additional annual leave

Be recognised and rewarded through team celebrations, recognition programs, incentive opportunities , and our

Refer-a-Friend Program , offering up to

$2,000 per successful referral

Enjoy a supportive team culture, free onsite parking , and the prospect to make a real impact in a respected industry leader

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre‑employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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📌 Customer Care Consultant (Perth)
🏢 Blackwoods Group
📍 Perth