Job Description We are seeking a friendly and qualified Guest Service Agent to join our team at Mercure Perth. As the face of our hotel, you'll be the star of the show—making sure every guest leaves with a smile and unforgettable memories from check-in to check-out

Roll out the red carpet Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stay

Master the art of check-in and check-out—keeping things smooth, accurate, and hassle-free for our guests

Be a problem-solving superhero by handling guest inquiries and resolving issues with a can-do attitude and professionalism

Become a Perth expert Share insider knowledge about hotel amenities, services, and local attractions that'll make guests' stays absolutely unforgettable

Team up with other departments to make guest requests happen and keep everyone comfortable and happy

Keep the front desk looking sharp and organized—your workspace, your pride

Handle payments and guest accounts with precision and confidence

Be the champion of our hotel's commitment to excellence in customer service and professionalism—you're the difference-maker

Thrive in the fast-paced action Juggle multiple tasks and adapt on the fly with energy and enthusiasm





Shine bright by spotlighting our amazing hotel facilities and finding creative ways to enhance each guest's experience through thoughtful recommendations

Offer and deliver valet parking services for our guests who arrive with vehicles

Qualifications Required Qualifications:

Proven customer service experience in a hospitality or hotel environment

Excellent verbal and written communication skills in English

Proficiency in handling cash transactions and point-of-sale systems

Ability to multitask and prioritise in a fast-paced environment

Strong problem-solving skills with a customer-focused approach

Professional presentation and demeanour

Preferred Qualifications:

Previous experience with Opera (hotel property management system)

Valid manual driving licence with valet parking experience

Knowledge of Perth's local attractions and tourism offerings

Hospitality or hotel management certification or training

Experience in a front-office or guest-facing role

Flexibility to work shifts, including evenings and weekends

Additional Information Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

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📌 Guest Service Agent (Perth)
🏢 MERCURE
📍 Perth