Job Description: Housekeeper (Full-Time) Surf Beach Motel Port Macquarie · 64 Burrawan Street, Port Macquarie NSW 2444

Position details Position Housekeeper

Employment type Full-time, 38 hours per week

Roster 7-day rotating roster, including weekends and public holidays, between 8am and 4pm

Reports to On-site Manager

Award Hospitality Industry (General) Award

Pay [Pay rate]/hour plus penalty rates under the award, or [annual salary]

Location Surf Beach Motel Port Macquarie. 64 Burrawan Street , Port Macquarie , NSW 2444

Start date Immidiate

About us Surf Beach Motel is a family-owned group that began in Coffs Harbour in 2005 and now runs motels in Port Macquarie, Newcastle and Tweed Heads. Our Port Macquarie motel has renovated rooms, 700 m from Oxley Beach. We’re a clean, simple, good-value motel. Guests check themselves in, so a spotless, well-presented room is the first thing they judge us on.

Purpose of the role To clean and present guest rooms, laundry and common areas to a consistently high standard, so every guest walks into a room that looks exactly like the photos.

Key responsibilities Guest rooms

Clean rooms to the daily schedule: check-outs, stayovers

Clean bedrooms, bathrooms, kitchenettes and floors, including vacuuming and mopping

Make beds to our standard with fresh linen

Dust and clean furniture, mirrors, glass and fittings

Restock guest amenities, tea, coffee and supplies

Check every room against our room-ready checklist before marking it ready

Daily workflow

Start each day from the housekeeping list, and check the key return box at reception to confirm which guests have checked out

Note any special requests on the list (for example early check-in or a ground floor room) and prioritise those rooms

Tell the On-site Manager as soon as a room is ready, especially for early arrivals

Laundry

Wash, dry, fold and store linen and towels daily

Keep the laundry tidy and report low stock or damaged linen





Common areas and reception

Keep reception, paths, stairs, the car park and outside areas clean and tidy

Empty bins and dispose of waste and recycling correctly

Maintenance and quality

Report any maintenance issues, damage or missing items straight away (with a photo where possible)

Hand in lost property to the On-site Manager

Report any signs of smoking, pets or damage that may affect a bond

Guests

Greet guests politely and help where possible, or direct them to the On-site Manager

Respect guest privacy and property at all times

Key skills and qualities Essential

Previous housekeeping experience in a motel, hotel or similar

Great attention to detail and pride in your work

Honest, reliable and trustworthy

Organised, efficient and good with your time

Friendly, with good communication skills

Physically fit for a busy, active role (bending, lifting, standing and walking for long periods)

Available for a 7-day rotating roster, including weekends and public holidays

Desirable

Knowledge of safe chemical use

Experience with laundry operations

Your own transport

Work health and safety

Follow safe work procedures, including protected lifting and manual handling

Use cleaning chemicals correctly, following labels and safety data sheets, and wear the protective equipment provided

Report hazards, incidents and injuries to the On-site Manager straight away

Standards we measure

Rooms ready by check-in time (2pm)

Every room passes the room-ready checklist

Guest feedback and reviews mentioning cleanliness

Maintenance issues reported the same day

Linen and amenity stock kept at the right levels

What we offer

Stable full-time hours in a small, friendly, family-owned team

Award wage plus penalty rates for weekends and public holidays

Training in our room standards and systems

Uniform provided

This job description outlines the main duties of the role. Other reasonable duties may be asked of you from time to time.

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📌 Experienced Housekeeper (Port Macquarie)
🏢 Surf Beach Motel
📍 Port Macquarie