Offtap Plumbing Heating and Cooling - Knoxfield VIC Attributes: You must be highly enthusiastic, friendly, effective, and well-organised with an ability to manage multiple moving parts at once. Thrives Under Pressure: Proven ability to handle a fast-paced work environment without losing your attention to detail. Tech-Savvy: Hands-on experience or rapid adaptability with job management software like Tradify and HVAC design software like Plandroid. Industry Edge (Advantage): Prior knowledge or a background in the Heating and Cooling / HVAC or plumbing industry is highly desirable but not mandatory. Key Responsibilities
Customer Service: Serve as the friendly first point of contact for our valued clients via phone and digital channels, delivering professional and welcoming service. Email & Communication Management: Monitor and action the main office inbox efficiently Job Bookings & Scheduling: Efficiently coordinate technician schedules and log jobs using Tradify. Equipment Procurement: Place orders for parts and equipment to keep our field team moving without delay. Assisting with HVAC Plan Mark ups: Assist with visual HVAC system layouts using Plandroid.