At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we've been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest rapid food with the best local ingredients. We're Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We're incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description The Shift Leader is responsible for effectively leading the team during specific periods of trade and motivating and engaging the team on shift, by championing our food safety and food quality standards. You will be leading the team through busy service periods, crew training and proactively improving guest experience.

Requirements

Experience leading or supervising a team within a busy environment

Completed or willingness to complete Food Safety Supervisor certificate

Completed or willingness to undertake Responsible Service of Alcohol course

Benefits

Free uniform

Crew team building activities and competitions

Discounted meals

Cultural celebrations – Day of the Dead and Cinco de Mayo

Additional Information Business hours 5.30am-1.30am. Looking for all availabilities and anyone that is looking to grow into a shift leader position.

Qualifications

Proven leadership or supervisory experience in a fast-paced environment, preferably in the food service or retail sector

Demonstrated track record of providing outstanding customer service





Food Safety Supervisor certificate (or willingness to obtain)

Responsible Service of Alcohol certification (or willingness to complete the course)

Strong communication and interpersonal skills with the ability to lead and motivate a team

Excellent problem-solving abilities and decision‑making skills

Flexibility to work various shifts, including evenings and weekends

Basic computer literacy for managing schedules, reports, and other administrative tasks

Ability to work well under pressure and maintain a positive attitude in a fast-paced setting

Commitment to maintaining high standards of cleanliness and organisation

Responsibilities

Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards

Lead, motivate, and support team members to achieve individual and collective goals

Manage staff schedules and allocate tasks effectively to optimise productivity

Ensure compliance with food safety regulations and company policiesHandle customer inquiries, feedback, and complaints professionally and efficiently

Monitor inventory levels and assist with stock management

Maintain a clean, organised, and safe work environment

Assist in training new team members and providing ongoing coaching to existing staff

Collaborate with management to implement new initiatives and improve operational processes

Prepare and submit accurate shift reports and other relevant documentation

We're committed to providing a safe and secure setting for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

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📌 Shift Leader (Gold Coast)
🏢 Guzman Y Gomez
📍 Gold Coast