Key Responsibilities

1. Business discovery, opportunity identification and demand shaping

· Engage business, clinical and operational stakeholders to understand strategic priorities, business challenges, customers and staff experiences and improvement opportunities.

· Translate high-level ideas and loosely defined problems into structured initiatives with transparent objectives, scope and expected outcomes.

· Demonstrate curiosity and critical thinking to challenge assumptions, identify root causes and distinguish business problems from proposed solutions.

· Understand end-to-end business value chains, clinical workflows, aged care operations, business capabilities and customer journeys to identify opportunities for simplification, automation and service improvement.

· Facilitate discovery workshops, stakeholder interviews and cross-functional discussions to elicit and validate business needs.

2. Business analysis and requirements document

· Develop business requirements, functional and non-functional specifications, user stories , use cases and acceptance criteria.

· Map current and future-state processes, workflows and operating models, identifying inefficiencies, duplication, control gaps and improvement opportunities.

· Assess impact across business functions, clinical processes, people, applications, data and technology.

· Ensure requirements reflect clinical safety, patient care, aged care operational needs, privacy, security, regulatory and compliance obligations.

· Define scope, business rules, assumptions, constraints, dependencies and measurable success criteria.

3. Solution assessment and enterprise technology alignment

· Work with enterprise and solution architects, technical leads, application teams, data specialists and vendors to assess solution options, feasibility and implications.

· Understand enterprise applications and platforms including clinical systems, EMR/ EHR, CRM, HR and payroll, finance, workforce management and integration platforms.

· Demonstrate working knowledge of APIs, integrations, data flows, cloud platforms and enterprise architecture concepts.





· Assess opportunities to leverage existing enterprise capabilities, improve interoperability, reduce duplication and simplify application landscape.

· Translate business requirements into technology considerations while ensuring solutions algin with clinical, operational, security, privacy, scalability and supportability requirements.

4. Business case, estimation and commercial assessment

· Work with business owners, finance, architects, engineering and delivery teams to develop initiative assessments and business cases.

· Identify tangible and intangible benefits, including experience improvements, operational efficiency, workforce productivity, service quality, cost optimisation, technology debt reduction, risk mitigation and compliance.

· Coordinate effort and cost estimates across applications, infrastructure, integration, data, security and business teams.

· Identify dependencies, delivery sequencing, resource requirements, risks, assumptions and constraints.

· Facilitate evaluation of solution options, indicative costs, benefits, complexity and implementation considerations.

· Provide evidence-based recommendations to support prioritisation, investment and funding decisions.

5. Cross-functional collaboration and delivery enablement

· Operate across multiple projects and business functions, connecting stakeholders and identify cross-project impacts, common requirements, shared capabilities and dependencies.

· Collaborate with project managers, portfolio management, product owners, architects, technical teams, vendors and business representatives.

· Support scope definition, backlog elaboration, requirements prioritisation and delivery planning.





· Maintain continuity from initial discovery through design, build, testing, deployment and transition to operations.

· Proactively identify gaps, risks and misalignment and facilitate resolution.

6. Data, integration, governance and business readiness

· Understand data, reporting, migration and integration requirements across interconnected enterprise and clinical systems.

· Support data quality, validation, reconciliation, ownership and governance assessments.

· Ensure proposed changes consider healthcare privacy, information security, clinical safety, regulatory requirements and relevant standards including HL7/ FHIR where applicable.

· Assess operational impacts and business readiness, including changes to clinical workflows, staff responsibilities, training and service delivery.

· Support UAT, business acceptance, benefits tracking and validation that delivered solution achieve intended outcomes.

· Maintain quality requirements documentation, traceability, decisions, risks and stakeholder reporting.

Key Deliverables

· Business opportunity assessments and clearly defined problem statements

· Business requirements, functional specifications and user stories

· Current and future state process maps, clinical workflows and value chain assessments

· Solution options and feasibility assessments

· Business cases, cost-benefit assessments and investment recommendations

· Effort estimates, dependency maps and risk/ assumption registers

· Requirements traceability, test scenarios and UAT documentation

· Training materials and user guides

Skills and experience

· 8-12 years’ experience in business analysis, technology consulting, business transformation or enterprise IT environments

· Experience in healthcare, hospitals, aged care or other complex, regulated environments

· Strong understanding of business operations, value chains, journey mapping and operational processes

· Demonstrated ability to turn ambiguous ideas and business challenges into structured requirements and actionable initiatives

📌 Business Analyst (Brisbane)
🏢 Wipro
📍 Brisbane