Quest Midland , Perth - We provide accommodation for corporate, business and leisure travellers, with a focus on quality service, guest satisfaction and efficient property operations.
We are seeking an experienced and motivated Serviced Apartment Manager to oversee the daily operations of our property and ensure consistently high standards of accommodation and guest services.
Key Responsibilities – Serviced Apartment Manager
Plan, direct and coordinate the overall day-to-day operations of Quest Midland's serviced apartment accommodation.
Oversee reservations, reception, housekeeping, guest services and property maintenance to ensure efficient operations.
Manage staffing requirements, including recruitment, training, rostering, supervision and performance management.
Prepare and manage operational budgets, monitor expenditure and exercise delegated financial authority.
Monitor occupancy, accommodation revenue, operating costs and key performance indicators.
Oversee purchasing, supplier relationships,
contractor performance and maintenance arrangements.
Establish and maintain operational procedures, guest service standards and quality control measures.
Ensure compliance with occupational health and safety, accommodation and other applicable regulations.
Review guest feedback, resolve escalated complaints and implement service improvements.
Maintain operational and financial records and report on property performance to senior management or the property owner.
Support business development initiatives and strategies to improve occupancy and operational profitability.
What We Offer
Full time, permanent employment.
Competitive annual salary of $85,000–$95,000 plus superannuation.
Supportive and professional working environment.
Opportunity to contribute to the ongoing success of an established accommodation business