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Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world’s evolving needs.

With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver creative, practical and sustainable solutions that help build more balanced, resilient communities.

At Egis, you’ll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.

Job Description

Egis is looking for a technically strong IT professional who is ready to take their step into leadership .



As Technical Support Lead for Queensland, you’ll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT. Some travel between sites is required.

Key responsibilities

- Lead the Queensland IT support function and set the standard for customer-focused onsite support
- Be the go‑to technology contact for Regional Leads and business stakeholders
- Drive adoption of AI agents and automation to improve IT workflows and the user experience
- Manage SLAs, tickets and asset/licence metrics
- Own ticket management, documentation and escalation in line with ITIL
- Contribute to regional IT budgeting, vendor management and technology investment decisions
- Manage software assets and licence compliance
- Lead communication and training for technology changes

You will be responsible for

- Leading Brisbane IT support (one direct report), delivering hands‑on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications

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📌 Locomotive Maintenance Shift Lead (City of Gold Coast)
🏢 Pacific National
📍 City of Gold Coast