The Prospect
Provide high-quality customer support and assistance across a range of government service enquiries. This role offers the opportunity to deliver exceptional customer experiences, resolve enquiries efficiently and support accessible service delivery through a customer-focused contact centre environment.
What You'll Do
- Deliver professional and customer-focused support across multiple communication channels.
- Research, analyse and resolve customer enquiries or escalation matters through appropriate channels.
- Maintain accurate customer records and update databases in line with service delivery processes.
- Provide advice and assistance to help customers access products, services and information.
- Record and manage customer complaints while ensuring timely and effective resolution.
- Contribute to continuous improvement initiatives by identifying opportunities to enhance processes and service delivery.
What We're Looking For
- Customer service experience within a contact centre, administration,
retail or similar environment.
- Excellent written and verbal communication skills with strong customer service capabilities.
- Ability to manage challenging customer interactions while maintaining professionalism and compliance requirements.
- Strong attention to detail with the ability to complete high-volume administrative tasks accurately.
- Intermediate computer skills, including proficiency with Microsoft Office, Outlook and Teams.
- Ability to work rotating shift patterns, including weekends and public holidays, within a 6am–10pm roster.
Role Details
- Location: Parramatta, Sydney, NSW.
- Working arrangement: Onsite, with hybrid arrangement considered after training period.
- Contract duration: 11/11/2026 – 24/03/2027.
- Hours: 7 hours per day, 35 hours per week.
- Roster: Rotating roster between 6am–10pm, Monday to Sunday, including public holidays.
- Rate: $37.50 per hour plus super.
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