Description
Role Introduction
We’re looking for a Service & Support Operations Engineer to join our Service and Support team at Creature Technology. You’ll help clients keep some of the world’s most exciting animatronic creatures performing at their best by coordinating support requests, spare parts, quotes and service activity from first enquiry through to delivery.
This is a varied role that brings together engineering knowledge, commercial awareness and client communication. You’ll work across our engineering, manufacturing and support teams to turn complex requests into clear, practical outcomes.
Why Creature Technology?
Creature Technology are award winning global leaders in creating awe inspiring creatures that captivate visitors at some of the world’s most exciting visitor attractions and theatre productions. We are an all in one design, engineering, and fabrication studio. Combining creativity, artistry, and cutting edge technology to bring animatronic characters to life.
A Little About the Role / Why This Role Matters
Once our creatures leave our Port Melbourne workshop, they continue performing in attractions around the world. Keeping them moving requires responsive support, accurate replacement parts and clear communication between clients and the specialists who understand each system.
You’ll be the operational link that brings those pieces together. You’ll understand what the client needs, interpret drawings and product information, coordinate technical input, prepare quotes and keep work moving through our internal teams. Your organisation, judgement and follow-through will give clients confidence that their request is understood and being managed properly.

Requirements
You could be the one if you…

- Hold a bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering or another relevant engineering discipline.




- Have at least five years’ relevant experience coordinating technical service delivery, spares, engineering operations, customer support or project workflows.
- Have worked in an engineering, manufacturing or similarly complex technical environment.
- Have experience preparing or coordinating technical quotes using scope, labour, material, resource and delivery inputs from multiple stakeholders.
- Can interpret engineering drawings, technical documentation and product information for service, operational or quotation purposes.
- Have managed client requests from initial intake through internal activation, tracking, communication and closure.
- Have used service-management, ERP, CRM, workflow or project-tracking systems to maintain accurate records and delivery visibility.
- Have improved operational processes and documented practical workflows or procedures.
- Communicate clearly with clients and internal teams, including when managing expectations or escalating delays and risks.
- Can follow work across multiple teams, maintain momentum and escalate appropriately when progress is blocked.
- Have tracked work against service levels, delivery commitments, approved estimates or budgets and reported variance.
- Can work full time onsite at our Port Melbourne office.

Nice to Have

- Experience with spare-parts sales, aftersales service or technical product support.
- Experience coordinating dispatch, logistics or international shipments of technical parts and equipment.
- Experience working with service-level agreements and service-performance reporting.
- Experience with job costing, margin analysis or profitability reporting.
- Experience presenting operational information during client or management review meetings.
- Experience in animatronics, automation, machinery, theme parks, live entertainment or bespoke manufacturing.
- Experience using Zendesk, Jira Service Management, Microsoft Dynamics or a comparable service-management platform.
- Formal training in project management, service management, operations or process improvement.

📌 Service & Support Operations Engineer (Port Melbourne)
🏢 Creature Technology
📍 Port Melbourne