About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Benefit Navigation Expert
Type: Contract
Compensation: $70/hour
Location: Remote

Role Responsibilities

- Review and validate evaluation rubrics for accuracy, completeness, and real-world relevance.
- Assess AI-generated benefits-navigation scenarios to inform a synthetic dataset.
- Determine which scenarios require expert validation and recommend appropriate validation standards.
- Identify inaccurate, unrealistic, ambiguous, or potentially harmful guidance.
- Evaluate whether customer communications reflect industry best practices.
- Recommend improvements based on real-world benefits administration and customer-service experience.

Qualifications

Must-Have

- Substantial professional experience in benefits administration , benefits navigation , healthcare coverage , or a closely related field.
- Strong understanding of Medicare and/or Medicaid considerations.
- Familiarity with common customer questions, service workflows, escalation practices,



and communication standards.
- Ability to distinguish between general educational guidance and situations requiring referral to a licensed, legal, clinical, or plan-specific resource.
- Clear and precise writing with robust attention to detail.

Preferred

- Experience in employer-sponsored group benefits, or health and welfare benefits administration .
- Background in benefits or retirement plan administration.
- Experience in benefits navigation or advocacy.
- Experience with advantages-related call centers or customer service.
- Ability to communicate complex perks information clearly and empathetically.
- Experience in quality assurance, rubric development, or content validation.
- Experience reviewing synthetic data, structured datasets, scripts, call-center content, or AI-generated customer-service scenarios .

Resources & Support

- For details about the interview process and platform information, please check:
- For any help or support, reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

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📌 Benefits Navigation Expert - Compliance (Sydney)
🏢 Mercor
📍 Sydney