- Provide support from pre-onboarding to renewal, to offboarding activities for associates
- Ensure completeness in front office entries, contract administration, and management of benefits (leave + claims)
Job Description
Contracts + Front Office Administration
- Prepare and send employment contracts in reference to hiring proposals
- Perform and ensure completion of front office system entries
- Ensure completeness of required onboarding documents and upload into front office systems
Benefits Management
- Register associate with insurer / broker for entitled insurance
- Timesheet / Leaveo Validation of timesheet to ensure required fields are properly input/signoff and ensure that its in compliance to MOM regulations
o Update in designated tracker - Manual to track entitlement and balance if associates / clients are not on Adecco Touch – Self Serve o Provide leave record updates to associates upon queries, or during offboard phase to ensure closure o Ensure accurate tracking of government legislated leave, and liaising with Pay & Bill hub for claims, i.e. Government Paid Maternity Leave,
Government Paid Childcare Leave etc
- Claims
o For associate with capped benefits : update in designated excel to track entitlement and balance. Provide claims record updates to associates upon queries, or during offboard phase to ensure closure o For all others : Upon advice from Pay & Bill Hub, contact associates to manage claim variance if required
Others
- Provide advice and support in branches’ queries relating to associates contract or advantages matters
- Participate in pre / actual / post system enhancement or migration activities if required
- Provide support in pre / actual / post audit activities if required
- Appointed individual(s) will be tasked to :
o Work with Account Servicing for Managed Service Programs (MSP) client for time status management, i.e. approval status that impact leave management and tracking o Other projects determined by Team Lead and / or Middle Office Manager from time to time
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📌 Assistant Executive, Business Support (Western Australia)
🏢 The Adecco Group
📍 Western Australia
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