Key Responsibilities:

- Provide comprehensive remote and on-site technical support for energy storage systems (residential, C&I;, and utility-scale), including installation guidance, system commissioning, fault diagnosis, and repair to ensure high system uptime.
- Manage the after-sales process including warranty claims, spare parts replacement, and RMA coordination, while delivering customer training and compiling technical guides.
- Collect and feedback in office technical data and quality issues to the R&D; and product teams to drive product iteration, and assist the sales team with pre-sales technical clarification to boost customer satisfaction.
- Undertake other duties as assigned by the supervisor.

Requirements:

- Electrical/Power Electronics background with relevant after-sales support experience.
- Familiarity with BESS architecture and English fluency.
- Valid driver's license and willingness to travel.

📌 Aftersales Manager (Melbourne)
🏢 Gotion Australia
📍 Melbourne