Ambassador Coordinator

Fixed-Term, Part-Time Position | January–December 2027

This is a fixed-term, part-time position (0.6 FTE, 22.05 hours per week), commencing in late January 2027 and concluding on 31 December 2027, with the possibility of extension. Salary is $42,195–$46,437 per annum ($36.80–$40.50 per hour), plus superannuation and annual leave loading.

Ambassador Coordinator The Association of Postgraduate Students (APS) is seeking an organised and approachable Ambassador Coordinator to develop and support our student volunteer program at The University of Queensland (UQ).

APS is the independent representative body for UQ postgraduate students, supporting their academic, professional and social experiences through advocacy, events, welfare initiatives and student engagement.

About the role

As Ambassador Coordinator, you will play a key role in developing and managing the APS Ambassador Program, helping student volunteers become actively involved in APS events, activities and initiatives.

You will be responsible for recruiting, welcoming, training and supporting student ambassadors, ensuring they have the information, resources and confidence to contribute effectively.

A key focus of the role is coordinating volunteer rosters and event participation through APS's volunteer management platform, Rosterfy. You will work closely with APS staff to plan volunteer requirements, allocate shifts and provide hands-on support during events.

Reporting to the Events & Engagement Coordinator, you will work within a small and collaborative team, taking initiative to improve volunteer processes,



strengthen participation and develop a welcoming and sustainable ambassador program.

Key responsibilities include:

- Recruiting, onboarding and supporting student ambassadors across APS events and activities.

- Developing induction materials, training opportunities and resources to help volunteers build skills and confidence.

- Managing APS's Rosterfy platform, including volunteer registrations, profiles, event listings, shift allocations and attendance records.

- Planning volunteer requirements, preparing rosters and coordinating shift allocations with APS staff.

- Maintaining regular communication with ambassadors, providing updates, reminders and practical guidance.

- Attending APS events to coordinate volunteers, deliver briefings, allocate tasks and provide on-site support.

- Responding to volunteer enquiries, scheduling conflicts and operational challenges.

- Developing initiatives to improve ambassador engagement, recognition and retention.

- Reviewing and improving volunteer recruitment, training, rostering and administrative processes.

- Maintaining accurate volunteer records and monitoring participation, attendance and program effectiveness.

- Working with APS staff to identify opportunities to expand the Ambassador Program and strengthen volunteer experiences.

About you





We are looking for someone who is approachable, resourceful and comfortable working in a small, evolving organisation.

You will have strong interpersonal and organisational skills, excellent communication abilities and the confidence to coordinate and support groups of student volunteers.

You should be comfortable taking initiative, managing competing priorities and responding to unexpected challenges, particularly in busy event environments.

Experience in volunteer coordination, student organisations, event operations, community engagement or similar environments will be highly regarded.

As APS activities sometimes take place outside standard business hours, you will need to be versatile and available to support occasional evening events.

You do not need extensive professional experience. We value initiative, adaptability, practical problem-solving and a genuine interest in supporting student volunteers.

What we offer

- An opportunity to make a meaningful contribution to the UQ community.

- The chance to develop and strengthen APS's growing student Ambassador Program.

- Hands-on experience in volunteer management, student engagement and event coordination.

- Opportunities to contribute ideas and improve how APS recruits, supports and recognises its volunteers.

- A collaborative, supportive and developing organisation.

- A part-time position based at UQ's St Lucia campus, with flexible working arrangements.

If you enjoy working with people, coordinating activities and helping student volunteers develop their skills and confidence, we encourage you to apply.

📌 Ambassador Coordinator (0.6 FTE) (Saint Lucia)
🏢 Association of Postgraduate Students
📍 Saint Lucia