Exciting opportunity for an experienced B2B Customer Service Representative Your new company Our client is a recognised international brand supplying high-quality products across the industrial, trade and retail sectors. With a strong presence across Australia and the wider Asia-Pacific region, they are seeking an experienced B2B Customer Service Representative to join their Perth-based team. Your new role

This is a varied, hands-on customer service and order management position where you will provide exceptional support to business customers while working closely with internal sales, logistics and operational teams.

Your responsibilities will include

Processing and managing B2B, industrial and retail customer orders

Providing pricing, stock availability, ETAs, proof of delivery and invoice information

Responding to backorder, stock and account enquiries

Managing customer enquiries, complaints, warranty claims and credit claims

Supporting major retail and industrial customer accounts

Managing customer service tickets through Fresh desk

Liaising closely with third-party logistics providers regarding orders and deliveries

Assisting with international and factory-direct orders

Maintaining accurate customer, product and pricing information

Supporting the sales team with customer-related projects and administration

Assisting with general office and administrative requirements as needed





What you'll need to succeed To be successful in this role, you will ideally have:

A minimum of 3 years' customer service experience within a B2B environment

Strong order processing and administration experience

Excellent written and verbal communication skills

Exceptional organisation, time management and attention to detail

Confidence managing customer enquiries from initial request through to resolution

Strong Microsoft Office 365 skills, particularly Outlook and Excel The ability to work autonomously while contributing to a collaborative team workplace A friendly, personable and solutions-focused approach

Experience using SAP, Freshdesk or similar Help Desk systems will be highly regarded, along with previous experience working with a 3PL/logistics provider.

What you'll get in return This is a fantastic opportunity to join a global, highly regarded brand in a varied role where you can take genuine ownership of your customer relationships. You will work across customer service, order management, logistics and sales support in a collaborative Perth team. What you need to do now If you're an experienced B2B Customer Service professional looking for your next opportunity, click "Apply Now" or contact Tammy Bora at Hays on 61892659169 for a confidential discussion.

Please click here to apply.

📌 B Customer Service Representative (Perth)
🏢 Tamlin Bora
📍 Perth