About Kangaroo Care

Kangaroo Care is a Specialist Complex-Care provider led by experienced Doctors and Nurses operating across Queensland and Victoria. We are an enterprise-grade organisation with strong governance, clinical oversight, and data-driven operations.

At Kangaroo Care, we are rewriting what great disability support looks like. We are one of the fastest-growing providers in the sector - not because we chase growth, but because we have built something people actually want to be part of - care that's genuinely person centred , a team that backs each other, and an approach that treats independence and quality of life as the whole point, not a tagline.

Now we are looking for a Business Development Manager to help lead the next chapter.

About the role

As a Business Development Manager, you will drive growth for Kangaroo Care by building solid referral partnerships, engaging prospective NDIS participants and their families, and expanding access to high-quality disability services. You will work closely with client relationship, clinical, operations and marketing teams to support seamless onboarding, strengthen service delivery and achieve sustainable growth in the NDIS and broader disability services market.

Key responsibilities

- Develop and execute business development strategies to achieve organisational growth goals.

- Identify emerging opportunities within the NDIS framework and the broader disability services market.

- Establish and maintain partnerships with support coordinators, local organisations, healthcare providers, NDIS providers and community groups.

- Generate leads and engage prospective participants and their families through presentations, events and digital campaigns.





- Collaborate with the marketing team to design and implement targeted outreach strategies.

- Convert enquiries into active clients by clearly communicating Kangaroo Care's value proposition.

- Conduct market research to identify trends, service gaps and competitor activity.

- Analyse feedback and performance metrics to refine service offerings and business development strategies.

- Propose innovative approaches to strengthen Kangaroo Care's position in the NDIS market.

- Build long-term stakeholder relationships and support participants and their families during the onboarding process.

- Represent Kangaroo Care at industry forums, networking events and community activities.

- Work with client relationship and clinical teams to support seamless participant onboarding.

- Provide feedback to operations and marketing teams to improve service delivery and client satisfaction.

- Prepare and present business growth reports to senior management.

- Ensure business development activities comply with NDIS standards and organisational policies.

- Maintain accurate records of leads, partnerships and contracts in the CRM system.

What we're looking for

- A proven track record in business development and client acquisition.

- Three to five years of experience in a business development or sales role, ideally within the disability or healthcare sector.

- A relevant tertiary qualification in business, marketing, community services or a related field is preferred.

- Strong knowledge of the NDIS sector, including funding models, regulations and compliance requirements.

- Demonstrated ability to achieve sales targets and growth objectives.

- Excellent interpersonal, communication, networking and relationship-building skills.

- An analytical mindset with strong problem-solving and strategic planning capabilities.

📌 Business Development Manager (Melbourne)
🏢 Kangaroo Care
📍 Melbourne