Business Process Analyst, myWorkZone Optimisation

Clerk Grade: 07/08

Salary Range: $116,981 - $129,492 + super

Employment Type: 2x Full-Time (35 hrs p/week), temporary for 6 months.

Location: Haymarket and Parramatta. Hybrid working arrangements including office attendance

Help us make myWorkZone work better @DCS

We are looking for two experienced Business Process Analysts to join a dedicated six-month project team focused on optimising myWorkZone systems and processes.

The opportunities

- Finance & Procurement: Improve end-to-end finance and procurement processes, system interactions, and user experience.
- People & Culture: Improve People & Culture processes and create simpler, more effective experiences for employees and managers.

Working closely with subject matter experts and stakeholders, you will map and analyse processes, identify pain points and inefficiencies, facilitate workshops and design practical improvements across people, process and technology.

About you

You will be a curious and practical problem solver who can quickly understand complex processes and turn insights into workable solutions:

- business analysis and process improvement
- end-to-end process mapping and optimisation
- stakeholder engagement and workshop facilitation
- analysing systems, processes and customer or user experiences
- translating complex issues into clear, actionable improvements

If you enjoy challenging the way things are done and making systems and processes simpler and better, this is an opportunity to make a tangible impact in a focused six-month project. Apply now and tell us whether your experience is best suited to the Finance & Procurement or People & Culture chance.





Submit your application with you updated CV and a brief cover letter (1 page max) outlining your suitability for the role.

Salary Grade 07/08, with the base salary for this role starting at $116,981 base plus superannuation

Click here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, November 16th, 2026 at 11:59 pm.

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Business Process Analyst, myWorkZone Optimisation (Sydney)
🏢 myCareer - NSW Government
📍 Sydney