Role Description The Chief Services Officer is a full time, on-site leadership role based in Canberra, responsible for overseeing the design, delivery, and continuous improvement of Carers ACT’s services and programs.

The Chief Services

Officer collaborates closely with executive leadership, government agencies, and community partners to strengthen service integration, drive innovation, and secure sustainable funding. Daily activities include monitoring service performance (predominantly aged care day and overnight respite programs), managing budgets, enhancing customer experience, and ensuring compliance with relevant standards and regulations. The role also involves representing Carers ACT in stakeholder forums, contributing to advocacy initiatives, and fostering a culture of collaboration, accountability, and learning across the organization.

Qualifications

- Candidates should possess strong Communication skills




- Candidates should possess Customer Service and stakeholder engagement skills to ensure responsive, person-centered service delivery.
- Candidates should possess budgeting skills to manage program resources, monitor performance, and support organisational sustainability.
- Candidates should possess staff development skills to build capability, lead change, and support continuous improvement.
- Proven experience in senior leadership within community services, health, or aged care
- Demonstrated ability to lead multidisciplinary teams, manage complex programs, and drive strategic initiatives.
- Knowledge of strengthened aged care standards
- Tertiary qualifications in nursing or similar allied health or medical profession
- Strong analytical, problem-solving, and decision-making skills, with a commitment to equity, inclusion, and culturally safe practice.

📌 Chief Services Officer - 6 month contract (Canberra)
🏢 Carers ACT
📍 Canberra