Job Advertisement for Client Liaison Officer/Receptionist
About Us
Join a dynamic and supportive team at DHM Partners Pty Ltd, where we pride ourselves on delivering exceptional client service. Our organisation is seeking a dedicated Client Liaison Officer/Receptionist who will be the welcoming face and voice of our company.
Role Overview
As a Client Liaison Officer/Receptionist, you will be responsible for managing our multi-line telephone system, greeting clients, and ensuring they receive a warm and qualified welcome. Your role is crucial in maintaining the smooth operation of our front office and supporting general administrative tasks.
Key Responsibilities
- Greet and welcome visitors with a friendly and helpful demeanour.
- Answer incoming calls, determine the purpose of the callers, and forward calls to appropriate personnel or departments.
- Take and deliver messages when appropriate personnel are unavailable.
- Provide information about the organisation to callers, including directions and other company details.
- Perform clerical duties such as filing, photocopying, and collating.
- Send confidential financial information on behalf of clients under the direction of accountants.
- Maintain the supply of information and literature in the reception area.
- Assist with general office duties and ensure the office, including kitchen and washroom areas, is well-maintained.
- Receive and distribute BAS/IAS statements and ATO correspondence.
- Ensure timely lodgement of tax returns and BAS/IAS.
- Keep ASIC Company Annual Statements up to date and distribute them to clients.
Skills and Experience
- No previous experience necessary
- Proficient in Microsoft Office, including Outlook.
- Excellent customer service skills both in person and over the phone.
- Strong time management and organisational skills.
- Excellent oral communication, listening, and assertiveness skills.
- Attention to detail and a proactive, self-starting attitude.
- Ability to work independently as well as part of a team.
Personal Attributes
- Ability to maintain effective working relationships.
- A welcoming telephone and reception manner.
- Patience, tact, and approachability.
Working Hours
This full-time position requires a 38-hour work week, Monday to Friday, on an alternating roster:
- Week 1: 7:45 am – 4:45 pm
- Week 2: 8:30 am – 5:30 pm A one-hour lunch break is included within these hours.
Benefits
- Competitive salary package.
- Opportunities for professional development and training.
- A supportive and friendly working environment.
How to Apply
If you are a motivated and enthusiastic individual with a passion for client service, we would love to hear from you.
DHM Partners Pty Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Contact Information
DHM Partners Pty Ltd
164 Lime Avenue MILDURA VIC 3500
Join us at DHM Partners Pty Ltd and be a vital part of our dedicated team, providing exceptional service and support to our valued clients!