About the role

We’re looking for a commercially minded Client Lead who loves building client relationships, spotting opportunities and brings brands to life by turning merchandise ideas into business growth.

If you have promotional merchandise experience and a passion for sales, we want to hear from you!

You’ll own and grow a portfolio of clients, understanding their brands and bringing forward ideas that connect with their audiences. From developing client plans and pitching concepts to converting opportunities and overseeing delivery, you’ll help bring brands to life through merchandise and Zinc’s broader marketing services.

You’ll have ownership of your portfolio’s budget, pipeline and commercial performance, alongside opportunities to share your experience and help teammates succeed.

Initially, you’ll also help coordinate priorities across a small group of Client and Production Coordinators, providing guidance and contributing to performance check-ins where agreed. These responsibilities may evolve as our team structure evolves.

We’re looking for someone who brings energy and initiative, asks thoughtful questions and sees possibilities beyond the original brief.

What you’ll be doing

- Building trusted client relationships and developing joint plans that support their goals and Zinc’s growth.
- Identifying, pitching and converting opportunities within your client portfolio.
- Bringing merchandise expertise and fresh thinking to client briefs, presentations and client reviews.
- Owning portfolio revenue, margin, budgets and forecasts, with a explicit view of your sales pipeline.
- Overseeing campaigns to ensure quality,



timely delivery and strong commercial outcomes.
- Partnering with Creative, Digital, Production to develop relevant client solutions.
- Supporting teammates with priorities, practical guidance and opportunities to contribute ideas.
- Resolving client and delivery challenges, drawing on broader support when needed.
- Improving workflows and exploring tools that help us work smarter.

We’re looking for someone who:

- Has promotional merchandise experience and understands how merchandise influence brand engagement.
- Has demonstrated success growing client accounts and converting opportunities into sales.
- Is confident managing budgets, margins, forecasts and a sales pipeline.
- Builds strong relationships, asks good questions and presents recommendations with confidence.
- Has experience guiding teammates, coordinating workloads and contributing constructive feedback.
- Brings creative thinking and the initiative to turn ideas into action.
- Enjoys collaboration, takes ownership and challenges existing approaches constructively.
- Understands sourcing and production requirements and can balance creativity with practical delivery.
- Has current Australian work rights.

Experience within promotional merchandise or branded products is essential.

About Zinc





We’re a proudly independent global marketing business, connecting brands with people in meaningful ways. Our Zincies span 18 offices across 13 countries throughout Europe, Australasia and the Americas, partnering with clients who inspire us.

Step inside one of our offices and you’ll quickly get a feel for who we are: collaborative, creative, down-to-earth and always looking for better ways to do things. We care about our work and each other, and create space for people to innovate, take ownership and grow.

We bring brands to life through ideas, experiences and merchandise solutions that create real impact.

Perks of working with us!

There are some great parts of joining the Zinc team, including:

- Flexible working arrangements and Summer Hours.
- Birthday Leave and additional leave based on length of service.
- A free on-site gym.
- Learning opportunities and professional development support.
- Recognition and referral programs.
- A pet-friendly office, snacks and a stocked drinks fridge.

You’ll be joining a team that backs each other, enjoys working together and celebrates the wins. Ready to make an impact?

If you love bringing your ideas to life, enjoy the challenge of growing client relationships and bring energy to the people around you, we’d love to hear from you.

Key Information

We’ll review applications as they come through, interviewing suitable candidates on a rolling basis.

Applications close: Midnight, 22 November 2026.

Start date: As soon as possible, allowing for the successful candidate’s notice period.

📌 Client Lead (South Yarra)
🏢 Zinc Group
📍 South Yarra