Account Manager – Allied Health SaaS

Clinic1 | North Sydney, NSW

Clinic1 is a modern, cloud-based practice management platform designed to help allied health clinics simplify their operations, improve patient experiences and run more efficient, profitable practices.

Built for allied health professionals, including physiotherapists, podiatrists, occupational therapists, chiropractors, exercise physiologists and other healthcare providers, Clinic1 brings together the essential tools clinics need to manage their day-to-day operations.

From appointment scheduling, patient records and clinical documentation through to invoicing, payments, patient communications, reporting and AI-powered workflow automation, Clinic1 helps clinics spend less time on administration and more time delivering exceptional patient care. But we recognise that no two clinics operate in exactly the same way. A single-practitioner clinic has very different operational needs from a growing multidisciplinary practice or a multi-location healthcare group.

Our approach is to understand how each clinic operates, configure Clinic1 around its workflows, provide hands-on onboarding and training, and support customers as their practices grow.

We're looking for an experienced Clinic Onboarding & Account Manager who can become the trusted relationship between our customers and our product, support and engineering teams.

The Role

This is not a traditional Account Manager position.

You won't simply manage customer relationships or respond to support enquiries.

You'll take ownership of the customer journey, from initial discovery and onboarding through to successful implementation, ongoing adoption, relationship management and account growth.

You'll work closely with clinic owners, practice managers, reception teams and healthcare practitioners to understand how their practices operate, identify administrative challenges and help them get the most value from Clinic1.

For new customers, you'll coordinate the entire onboarding process, ensuring their clinic is correctly configured, relevant information is migrated where required, staff are properly trained and the transition to Clinic1 is as smooth as possible.

Once a clinic is onboarded, you'll remain its primary relationship manager, helping the team adopt new features, improve workflows, resolve challenges and continuously enhance how they use the platform.

You'll also work closely with our internal product and engineering teams to communicate customer feedback, identify opportunities for improvement and help shape the ongoing development of Clinic1.

Your objective is simple: Understand each clinic well enough to become its trusted technology adviser, and understand Clinic1 well enough to help every customer get the maximum value from the platform.

What You'll Do

Clinic Discovery & Workflow Understanding

You'll work with prospective and newly signed customers to understand how their practices operate, including:

- Appointment scheduling, practitioner availability and calendar management
- Patient registration, intake forms and clinical records
- Front-desk operations and patient communications
- Clinical notes, treatment documentation and reporting
- Invoicing, payments, billing and reconciliation
- Health fund and third-party billing requirements
- Appointment reminders, cancellations and waitlists
- Multi-practitioner and multi-location management
- Patient engagement and retention workflows
- Existing practice management software and data migration requirements
- Operational reporting and practice performance
- Opportunities to reduce administration through automation and AI

You'll translate these conversations into clear onboarding requirements and practical platform configurations.

Clinic Onboarding & Implementation

You'll take ownership of the onboarding process for new Clinic1 customers, coordinating activities such as:

- Initial customer discovery and onboarding planning
- Practice configuration and setup
- Practitioner profiles, services, fees and appointment types
- Clinic locations, operating hours and scheduling rules
- Patient data migration and validation
- User accounts, roles and permissions
- Billing and payment configuration
- Patient communications and reminder settings




- Staff training and platform demonstrations
- Go-live planning, testing and launch support
- Post-launch follow-up and issue resolution

You'll ensure every clinic feels supported, confident and ready to operate successfully on Clinic1.

Training, Adoption & Customer Success A successful implementation is only the beginning.

You'll help customers understand and adopt Clinic1's capabilities across their practices.

This includes delivering training sessions, conducting regular account reviews, identifying underutilised features and recommending improvements to existing workflows.

You'll work closely with practice owners and managers to ensure Clinic1 is genuinely improving their operational efficiency, staff productivity and patient experience.

Your focus will be on building confident, engaged customers who see Clinic1 as an essential part of running their practice.

Ongoing Account Management

You'll manage a portfolio of Clinic1 customers and act as their primary point of contact.

Your responsibilities will include

- Building robust relationships with clinic owners and practice managers
- Proactively checking customer satisfaction and product adoption
- Coordinating support requests and technical escalations
- Managing customer expectations and implementation timelines
- Identifying and resolving potential retention risks
- Communicating product updates and new capabilities
- Gathering and communicating customer feedback
- Maintaining accurate customer records and account information
- Coordinating internally to ensure issues are resolved efficiently
- Developing long-term relationships with customers as their practices evolve

You'll take responsibility for the overall customer experience, ensuring customers feel supported well beyond their initial onboarding.

Account Growth & Commercial Opportunities

As you develop a deeper understanding of each clinic, you'll proactively identify opportunities where Clinic1 can deliver additional value.

These may include

- Adding practitioners, users or additional clinic locations
- Introducing additional features and capabilities
- Helping customers adopt AI-powered documentation and automation
- Improving patient communication and engagement workflows
- Supporting growing clinics and multidisciplinary practices
- Identifying opportunities for integrations or additional services
- Encouraging customer referrals and recommendations

You'll work with our commercial and product teams to help grow customer accounts while ensuring recommendations genuinely benefit the clinic.

Product Feedback & Continuous Improvement

Clinic1 is an evolving platform, and our customers play an significant role in shaping its future.

You'll work closely with our product, design and engineering teams to communicate recurring challenges, usability improvements, feature requests and opportunities for innovation.

You'll help translate feedback from healthcare professionals into clear, actionable product requirements.

You don't need to be a software developer, but you should be comfortable learning sophisticated software, understanding workflows and working with technical teams.

About You

We're particularly interested in people with experience in allied health practice management, healthcare software, SaaS onboarding, customer success or healthcare operations.

You may currently be working as:

- An Account Manager or Customer Success Manager within healthcare software
- An Implementation or Onboarding Specialist for a SaaS platform
- A Practice Manager or Operations Manager within an allied health clinic
- A Customer Relationship Manager within healthcare technology
- A Practice Management Software Consultant or Trainer
- An Account Manager within the broader health technology industry

Experience with allied health practice management platforms such as Cliniko, Nookal,



Halaxy, Power Diary, Coreplus, Zanda or similar systems would be highly regarded.

Equally valuable is hands-on experience managing an allied health clinic, particularly if you've been responsible for practice management systems, appointment scheduling, billing, staff coordination and patient administration.

More important than your current job title is your ability to sit down with a clinic owner or practice manager and ask: "Walk me through how your clinic operates, from the moment a patient books an appointment through to receiving treatment, completing clinical documentation and processing payment."

From there, you'll know how to ask the right questions, identify operational challenges and guide the clinic towards better ways of working.

What We're Looking For

You'll ideally bring

- Experience in healthcare, allied health, practice management software or SaaS account management
- A robust understanding of clinic operations and administrative workflows
- Experience onboarding, implementing or supporting business software
- Excellent communication, relationship management and interpersonal skills
- Confidence working with clinic owners, practice managers and healthcare practitioners
- Strong organisational and project coordination skills
- The ability to manage multiple customer implementations and accounts simultaneously
- Experience delivering software demonstrations and customer training
- A proactive, customer-focused and solutions-oriented approach
- Strong technology aptitude and the ability to learn new software quickly
- Commercial awareness and the ability to identify account growth opportunities
- The ability to coordinate effectively with product, support and engineering teams
- Strong attention to detail and a commitment to customer satisfaction
- An understanding of the importance of patient data privacy, confidentiality and secure information handling

You don't need to be a clinician or software engineer.

You do need to be genuinely interested in how healthcare practices operate, comfortable working with technology and passionate about helping customers succeed.

What Success Looks Like

Within your first few months, you'll develop a strong understanding of Clinic1 and become confident conducting clinic discovery sessions, managing onboarding activities, configuring the platform and delivering customer training.

You'll independently coordinate new clinic implementations, ensuring customers are successfully onboarded and able to use the platform effectively.

Over time, you'll own a growing portfolio of clinics and develop trusted relationships with their owners and practice managers.

Your success will be measured by:

- Successful and timely clinic onboarding
- Customer activation and adoption
- Customer satisfaction and retention
- Implementation quality and customer experience
- Effective resolution and coordination of customer issues
- Expansion of existing accounts
- Customer referrals and long-term account growth

Ultimately, success means building a portfolio of clinics that genuinely value Clinic1 and consider it an essential part of their operations.

Why Join Us?

This is an prospect to join Clinic1 at an exciting stage of its growth, as we build both the platform and the customer organisation around it.

Rather than simply managing SaaS subscriptions, you'll work directly with healthcare professionals to help modernise the way their practices operate.

You'll have the opportunity to take real ownership of customer relationships, contribute to the development of our onboarding and customer success processes, and play an important role in growing Clinic1 across the allied health industry.

You'll also work closely with the leadership, product, design and engineering teams, with direct input into how customer needs shape the future of the platform.

As Clinic1 grows, there will be opportunities to take on greater responsibility and contribute to the development of our broader customer success and account management function.

If you enjoy working with people, understanding business operations, solving problems through technology and building long-term customer relationships, we'd like to hear from you.

How to Apply

Apply via Linkedin

📌 Clinic Onboarding & Account Manager – Allied Health SaaS (Sydney)
🏢 Software
📍 Sydney