Based in Perth, the Collections Officer manages and collects outstanding payments from clients and third-party payers for home care services. The role ensures timely invoice follow-up, maintains accurate financial records and supports the organisation's financial health through respectful, professional communication with clients, their families and stakeholders.
Key responsibilities
- Monitor and manage outstanding invoices for home care services.
- Follow up overdue accounts through phone, email and written communication.
- Maintain accurate records of collection activities in the accounting system.
- Reconcile client accounts and investigate billing discrepancies.
- Communicate professionally with clients, family members and authorised representatives regarding outstanding balances.
- Work with care coordinators and administration staff to resolve billing issues.
- Explain invoices, service charges and payment options clearly and sensitively.
- Record and allocate incoming payments accurately.
- Set up and manage appropriate payment plans.
- Process refunds and adjustments as approved.
- Ensure collection activities comply with company policies and relevant regulations.
- Prepare aged receivables and collection performance reports.
- Escalate high-risk or long-overdue accounts to management.
What we're looking for
- Previous experience in accounts receivable, collections or billing.
- Experience in healthcare, aged care or home care services is highly desirable.
- Robust communication, negotiation and problem-solving skills.
- High attention to detail and accuracy when managing financial records.
- Ability to handle sensitive conversations with empathy and professionalism.
- Proficiency in accounting software and Microsoft Excel.
- Strong customer service orientation, time management and organisational skills.
- Commitment to confidentiality and professionalism.
- Ability to work independently and as part of a team.
📌 Collections Officer – Home Care Services (Perth)
🏢 The CareSide
📍 Perth
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